Senior Production Support Analyst – 24/7 On-Call Champion

UOB Venture; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Be part of the UOB family

Job summary

United Overseas Bank Limited (UOB) is seeking an IT Support professional to manage compliance-related production issues and outages. You will provide proactive business application support, ensuring client requirements are met and user satisfaction through timely delivery.

Collaborating with business users, development teams, and IT partners, you will maintain incident records, support audits, and continuously improve workflows.

Qualifications

• Familiar with banking operations for IT Support.
• Hands-on Support experience on SQL and Microsoft Technologies / Linux / Unix will be advantageous.
• Willing to be on-call 24 x 7 support and to learn new technologies.

Responsibilities

• Takes ownership to all production issues and outages within Compliance Management by tracking and monitor the issues' progression until their completion.
• Provides timely issue escalation to team lead and ensures clients’ requirements are met and user satisfaction through timely and quality delivery.
• Establishes and continues to build a collaborative working relationship with business users, development teams and IT partners.
• Continuously maintain and adopt workflow and culture including timely user request and incident logging.
• Facilitate, support, and furnish data for audit requirement timely.
• Ensure you proactively review the production batches, and identify areas to improve the batch performance.
• Support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity.

Skills

SQL

Microsoft Technologies

Linux

Unix

Job description

United Overseas Bank Limited (UOB) is seeking an IT Support professional to manage compliance-related production issues and outages. You will provide proactive business application support, ensuring client requirements are met and user satisfaction through timely delivery.

Collaborating with business users, development teams, and IT partners, you will maintain incident records, support audits, and continuously improve workflows.