Senior Product Manager (R&D - AI Platform Operations)

Counterpunch A Virtuos Studio; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Virtuos in Singapore seeks a Senior Product Manager to steer the direction, adoption, and continuous improvement of our AI platforms across Game Development, Game Art, Production, and Admin teams. You will translate business needs into a clear roadmap, balance user needs with cost and reliability, mentor colleagues, and lead discovery through rollout with engineers and business leaders.

This hands-on role requires strong analytical judgement, the ability to influence without direct authority,

Qualifications

• Typically 6 or more years in product management ownership of software, SaaS, or internal platforms.
• Proven roadmap ownership with measurable adoption improvements.
• Experience leading discovery, prioritization, and end-to-end launches.
• Strong analytical judgement with evidence-based decision making.
• Ability to align technical and business teams and influence without direct authority.
• Working knowledge of AI platform concepts, APIs, and cloud service costs.
• Clear written and verbal communication for adoption across teams.

Responsibilities

• Own the roadmap for the assigned AI platforms and set quarterly priorities and a longer-term direction with leadership and product owners.
• Turn findings into clear requirements, acceptance criteria, and success measures; distinguish shared needs from single-team requests.
• Agree service quality goals and release readiness criteria with engineering; drive delivery and manage blockers.
• Lead adoption plans with business teams; set up pilots, onboarding, documentation, and local champions.
• Mentor colleagues and improve discovery, prioritization, release reviews, and measuring business value.
• Present progress, costs, risks, and recommendations to leadership.

Skills

Roadmap ownership

Adoption & metrics

Data-driven decision making

Stakeholder alignment

AI platform concepts

Communication

Tools

Jira

Azure DevOps

Job description

PLAY, GROW and WIN

To be a part of Virtuos means to be a creator.

At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004.

Virtuosi is a team of experts - people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.

At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win - together.

ABOUT THE POSITION

We are seeking a Senior Product Manager to lead the product direction, adoption, and continuous improvement of R&D's internal AI platforms.

You will turn business needs into a clear roadmap and deliver measurable value for Game Development, Game Art, Production, and General Administration teams. You will balance user needs, service quality, delivery capacity, and operating costs. You will work closely with engineers, product owners, and business leaders to make priorities clear and take improvements from discovery through rollout and review.

This is a hands‑on senior individual contributor role. You will lead through sound judgement and influence, and mentor colleagues in product practice.

RESPONSIBILITIES

• Product Direction and Priorities

  • Own the roadmap for the assigned AI platforms. Set quarterly priorities and a longer‑term direction with R&D leadership and product owners.
  • Build clear business cases using user evidence, expected benefits, costs, and risks. Make trade‑offs across new capabilities, adoption, reliability, and technical improvements.
  • Decide product priorities within agreed goals and capacity. Resolve competing requests across teams and elevate decisions that need wider funding or policy changes.

• User Needs and Product Discovery

  • Lead interviews, workflow reviews, and data analysis to find the problems that matter most. Test assumptions through pilots before committing to broad delivery.
  • Turn findings into clear requirements, acceptance criteria, and success measures. Distinguish shared platform needs from requests that serve a single team.

• Service Quality and Release Delivery

  • Agree service quality goals and release readiness criteria with engineering. Prioritise improvements based on user impact, reliability, and cost.
  • Lead product planning from requirements through rollout. Align dependencies, manage scope, and resolve blockers with engineering and product owners.
  • Coordinate business communication during service issues and ensure follow‑up work addresses recurring problems. Engineering retains ownership of technical incident response and recovery.

• Adoption and Business Value

  • Own adoption plans with business teams. Set up pilots, onboarding, documentation, training, and local champions that help users build AI tools into daily work.
  • Define and review measures such as repeat use, task success, time saved, user satisfaction, service reliability, and cost per successful task. Set baselines and agreed targets before rollout.
  • Use results to decide which capabilities to expand, improve, consolidate, or retire. Present progress, costs, risks, and recommendations to R&D and business leaders.

• Responsible AI and Product Leadership

  • Work with engineering, security, legal, and business owners to define requirements for data access, confidentiality, intellectual property, output quality, and human review.
  • Include relevant AI quality checks and approval requirements in pilots and releases. Make limitations clear to users and track issues after launch.
  • Mentor less experienced product colleagues. Improve shared practices for discovery, prioritisation, release reviews, and measuring business value.

QUALIFICATIONS

• Required Qualifications
  • Typically 6 or more years of relevant experience, including substantial product management ownership of software, SaaS, or internal platforms. Equivalent experience with clear evidence of senior‑level responsibility is welcome.
  • A record of independently owning a roadmap and delivering measurable improvements in adoption, user outcomes, service quality, or operating cost.
  • Experience leading discovery, making priority decisions, and taking products or major capabilities from requirements through launch and ongoing improvement.
  • Strong analytical judgement. Able to define useful measures, assess costs and benefits, and use evidence to change course.
  • Experience aligning technical teams and business stakeholders with competing needs. Able to explain difficult trade‑offs clearly and influence without direct authority.
  • Working knowledge of AI platform concepts, APIs, usage data, and cloud service costs. Able to discuss AI quality, limitations, and data handling with specialists.
  • Clear written and verbal communication, with experience guiding adoption and change across teams.
• Preferred Qualifications
  • Experience managing AI, machine learning, workflow automation, or internal enterprise products across multiple teams or studios.
  • Experience evaluating AI output quality, setting service targets, or managing usage‑based platform costs.
  • Experience in game development, game art, production, or creative technology.
  • Practical experience with Agile delivery, Jira or Azure DevOps, and product analytics tools.

ABOUT US

Founded in 2004, Virtuos is one of the largest independent video game development companies. We are headquartered in Singapore with offices in Asia, Europe, and North America. Specializing in full‑cycle game development and art production, we have delivered high‑quality content for more than 1,500 console, PC, and mobile games. Our clients include 23 of the top 25 gaming companies worldwide.

About Our Team

Virtuos first set foot in Singapore in