Senior Product Manager, Enterprise Digital Systems_Government Contract

NEXBRIDGE RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

NEXBRIDGE RECRUITMENT PTE. LTD. is seeking a Product Manager to set the product vision, roadmap and priorities across SaaS and enterprise digital systems.

You will work with business users, stakeholders and technical teams to gather requirements, write user stories and acceptance criteria, and manage SRs and enhancements. Responsibilities include driving delivery within scope and budget, coordinating cross-functional teams, and ensuring continuous improvement through performance tracking and

Qualifications

• Degree in Computer Science, Information Systems, Information Technology, Computer/Electronics Engineering, Business Information Systems or a related field
• Background in product management, business analysis, IT project delivery and/or maintenance of SaaS and enterprise digital systems
• Hands-on involvement in at least two full system or project development lifecycles, or in maintaining live systems (preferred)
• Experience managing a digital product across its lifecycle: planning, implementation, Day 2 operations and enhancements
• Experience running user workshops and gathering requirements, and writing clear functional requirements, user stories and acceptance criteria
• Experience prioritising SRs, enhancements and backlogs, including supporting solution assessment, UAT and rollout
• Experience working with technical teams on incident and root-cause analysis for live systems
• Experience managing IT vendors and contracts, including scope, quotations, renewals, variations, service levels and performance
• Experience managing scope, budget, schedule, risks, issues and dependencies, including governance and management reporting
• Experience in Agile environments, with a good grasp of enterprise IT governance and digital service delivery
• Strong analytical and problem-solving skills, able to see the big picture and dive into business, system and operational details when needed
• Strong facilitation, communication and stakeholder management skills, with the ability to influence decisions across business, technical, vendor and management groups
• Results-driven and focused on customer needs and sustainable product outcomes

Responsibilities

• Set the product vision, roadmap and priorities in line with business and operational needs
• Rank capabilities and enhancements by business value, operational need, risk and dependencies
• Track product performance, user feedback and operational outcomes to drive continuous improvement
• Work with business users and stakeholders to uncover needs, pain points and improvement opportunities
• Turn business processes and needs into functional requirements, user stories and acceptance criteria
• Evaluate Service Requests (SRs) and enhancement requests to make sure each solves the real underlying need
• Support solution assessment, UAT and validation of delivered solutions
• Deliver the product and its enhancements within the agreed scope, budget and timeline
• Coordinate business, technology and vendor teams to manage risks, issues, dependencies and implementation
• Report regularly to management on progress, operations, expenditure, risks and key decisions
• Keep product documentation, decisions, approvals and change records up to date
• Make sure the live product stays effective, reliable and easy to use
• Partner with technical and support teams to investigate incidents and recurring issues, their business impact and root causes
• Drive corrective and preventive actions to reduce repeat issues
• Convert operational insights and user feedback into process improvements or product enhancements
• Manage vendor engagements and contracts for implementation, maintenance, support and enhancements
• Define and validate scope and deliverables for procurement, renewals, variations and other contract changes
• Review vendor proposals, quotations and effort estimates against agreed requirements
• Monitor vendor performance against contract terms, milestones and service levels, and address any gaps
• Track contract utilisation and spend, working with procurement, finance and governance teams
• Act as the main link between business users, operations, technology teams, vendors and corporate stakeholders
• Facilitate decisions, resolve cross-functional issues and keep everyone aligned on priorities and delivery
• Share product plans, changes, risks and outcomes with stakeholders and management

Skills

Product management

Business analysis

IT project delivery

SaaS & enterprise systems

UAT & rollout

Vendor management

Agile methodologies

Stakeholder management

Education

Bachelor's degree in Computer Science / Information Systems / related field

Job description

Job Responsibility

• Set the product vision, roadmap and priorities in line with business and operational needs
• Rank capabilities and enhancements by business value, operational need, risk and dependencies
• Track product performance, user feedback and operational outcomes to drive continuous improvement
• Work with business users and stakeholders to uncover needs, pain points and improvement opportunities
• Turn business processes and needs into functional requirements, user stories and acceptance criteria
• Evaluate Service Requests (SRs) and enhancement requests to make sure each solves the real underlying need
• Support solution assessment, UAT and validation of delivered solutions
• Deliver the product and its enhancements within the agreed scope, budget and timeline
• Coordinate business, technology and vendor teams to manage risks, issues, dependencies and implementation
• Report regularly to management on progress, operations, expenditure, risks and key decisions
• Keep product documentation, decisions, approvals and change records up to date
• Make sure the live product stays effective, reliable and easy to use
• Partner with technical and support teams to investigate incidents and recurring issues, their business impact and root causes
• Drive corrective and preventive actions to reduce repeat issues
• Convert operational insights and user feedback into process improvements or product enhancements
• Manage vendor engagements and contracts for implementation, maintenance, support and enhancements
• Define and validate scope and deliverables for procurement, renewals, variations and other contract changes
• Review vendor proposals, quotations and effort estimates against agreed requirements
• Monitor vendor performance against contract terms, milestones and service levels, and address any gaps
• Track contract utilisation and spend, working with procurement, finance and governance teams
• Act as the main link between business users, operations, technology teams, vendors and corporate stakeholders
• Facilitate decisions, resolve cross-functional issues and keep everyone aligned on priorities and delivery
• Share product plans, changes, risks and outcomes with stakeholders and management

Job Requirements

• Degree in Computer Science, Information Systems, Information Technology, Computer/Electronics Engineering, Business Information Systems or a related field
• Background in product management, business analysis, IT project delivery and/or maintenance of SaaS and enterprise digital systems
• Hands-on involvement in at least two full system or project development lifecycles, or in maintaining live systems (preferred)
• Experience managing a digital product across its lifecycle: planning, implementation, Day 2 operations and enhancements
• Experience running user workshops and gathering requirements, and writing clear functional requirements, user stories and acceptance criteria
• Experience prioritising SRs, enhancements and backlogs, including supporting solution assessment, UAT and rollout
• Experience working with technical teams on incident and root-cause analysis for live systems
• Experience managing IT vendors and contracts, including scope, quotations, renewals, variations, service levels and performance
• Experience managing scope, budget, schedule, risks, issues and dependencies, including governance and management reporting
• Experience in Agile environments, with a good grasp of enterprise IT governance and digital service delivery
• Strong analytical and problem-solving skills, able to see the big picture and dive into business, system and operational details when needed
• Strong facilitation, communication and stakeholder management skills, with the ability to influence decisions across business, technical, vendor and management groups
• Results-driven and focused on customer needs and sustainable product outcomes

We regret that only shortlisted candidates will be notified.