Senior Product Manager, Buyer Experience

Shopee; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Shopee Singapore is seeking a Product Manager who will own the checkout, order processing and fulfilment experience, deciding what to build next and why. You will collaborate with engineering, design and operations to translate buyer pain points into clear product requirements and measurable outcomes.

You will improve conversion, success rates and speed across the buyer journey, using funnel analysis and A/B testing to validate improvements.

Responsibilities

• Own the product roadmap for checkout, order processing and fulfilment experience, deciding what to build next and why.
• Improve conversion, success rates and speed across the buyer purchase journey, using funnel analysis and A/B tests to find and test improvements.
• Spend time with business and operations teams to understand their workflows and buyer pain points, then turn these into clear product requirements.
• Lead projects that involve several teams and systems, working with engineering and design from requirements through rollout and post-launch review.
• Use data, and AI-assisted analysis of user feedback, to spot recurring problems and design fixes.
• Set priorities and timelines with several stakeholders at once, flag risks early, and sign off requirements with senior stakeholders, within Product and across markets.
• Guide junior team members through requirement writing, testing and launch.

Job description

• Own the product roadmap for checkout, order processing and fulfilment experience, deciding what to build next and why.
• Improve conversion, success rates and speed across the buyer purchase journey, using funnel analysis and A/B tests to find and test improvements.
• Spend time with business and operations teams to understand their workflows and buyer pain points, then turn these into clear product requirements.
• Lead projects that involve several teams and systems, working with engineering and design from requirements through rollout and post-launch review.
• Use data, and AI-assisted analysis of user feedback, to spot recurring problems and design fixes.
• Set priorities and timelines with several stakeholders at once, flag risks early, and sign off requirements with senior stakeholders, within Product and across markets.
• Guide junior team members through requirement writing, testing and launch.