Senior Product Designer for Public Service Innovation

Government Technology Agency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GovTech in Singapore is seeking Product Designers who are problem solvers first, to help policy makers and senior leaders work with complex information and decisions. You will understand users’ workflows, frame the right problems, and design products and services that simplify work and improve outcomes.

Collaborating with Product Managers and Engineers from discovery to delivery, you will turn research into actionable design solutions, contribute to service design, and iterate based on user

Qualifications

• Strong problem-framing and problem-solving skills.
• Strong foundations in human-centred design.
• Experience with user research and synthesis.
• Service design skills, including journey mapping and understanding end-to-end experiences.
• Strong UX fundamentals: user flows, information architecture, interaction design and prototyping.
• Ability to simplify complex workflows and information.
• Experience prototyping, testing and iterating with users.
• Strong facilitation and communication skills.
• Ability to work effectively with Product Managers and Engineers.
• Ability to navigate ambiguity and learn complex domains quickly.

Responsibilities

• Understand users, goals, workflows, pain points and information needs.
• Conduct appropriate user research.
• Separate the real problem from assumptions and proposed solutions.
• Synthesize research and evidence into clear insights and opportunities.
• Frame problems so multidisciplinary teams have a shared understanding of what we are solving.
• Turn assumptions into hypotheses and prototypes that can be tested.
• Conduct concept and usability testing with users.
• Iterate based on qualitative and quantitative evidence.
• Stay involved during build to ensure the intended experience is delivered.
• Use user feedback, product usage and outcomes to continuously improve the product.
• Facilitate workshops and conversations that help teams make progress.
• Make complex problems understandable through clear visualisation and storytelling.
• Communicate design rationale and trade-offs without relying on design jargon.
• Build strong relationships with policy teams, economists, Product Managers, Engineers and senior stakeholders.
• Advocate for users while understanding policy, operational and technical constraints.

Skills

Problem framing

Human-centred design

User research

Service design

UX fundamentals

Prototyping

Facilitation

PM/Eng collaboration

Job description

GovTech in Singapore is seeking Product Designers who are problem solvers first, to help policy makers and senior leaders work with complex information and decisions. You will understand users’ workflows, frame the right problems, and design products and services that simplify work and improve outcomes.

Collaborating with Product Managers and Engineers from discovery to delivery, you will turn research into actionable design solutions, contribute to service design, and iterate based on user