Senior Patient Experience Coordinator

Singapore National Eye Centre; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Singapore National Eye Centre invites a Senior/Patient Service Associate to join our frontline team. As the first touchpoint for patients, you will help create a seamless, welcoming clinic experience while supporting day-to-day operations with efficiency and empathy.

You will handle billing enquiries, coordinate referrals, and uphold service standards to ensure smooth patient care and positive experiences within our clinic.

Qualifications

• Strong communication and interpersonal skills.
• Computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing & Enquiries: Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination: Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence: Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support: Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Skills

Communication and interpersonal skills

Computer literacy

Customer-oriented

Job description

Singapore National Eye Centre invites a Senior/Patient Service Associate to join our frontline team. As the first touchpoint for patients, you will help create a seamless, welcoming clinic experience while supporting day-to-day operations with efficiency and empathy.

You will handle billing enquiries, coordinate referrals, and uphold service standards to ensure smooth patient care and positive experiences within our clinic.