Senior Operations & Process Improvement Lead

Manulife Insurance Malaysia; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Insurance Malaysia in Singapore is seeking a self-motivated operations professional to help day‑to‑day activities run smoothly and efficiently. The role focuses on managing new business, inquiries, adviser support and post‑sales servicing with emphasis on timely and accurate resolution.

You will oversee transaction processing, SOPs, documentation, and coordinate with internal and offshore teams to support regulatory/compliance activities and drive process improvements to strengthen

Qualifications

• 5+ years of relevant operations experience.
• Supervisory or managerial experience preferred.
• Bachelor's degree or higher preferred.

Responsibilities

• Manage new business, operational queries, adviser support and post‑sales servicing.
• Oversee transaction processing, submissions, fund switches, reconciliations and follow‑ups.
• Maintain SOPs, workflow documents, trackers and audit‑readiness records.
• Coordinate facilities, events and business continuity activities.
• Coordinate with internal stakeholders, offshore/vendor teams, providers and advisers to resolve operational matters and monitor service delivery.
• Support regulatory, compliance and audit activities, including evidence collation and added controls.
• Support process reviews, digitalisation initiatives and continuous improvement to streamline processes.

Skills

Analytical

Communication

Interpersonal

Education

Bachelor's degree

Job description

Manulife Insurance Malaysia in Singapore is seeking a self-motivated operations professional to help day‑to‑day activities run smoothly and efficiently. The role focuses on managing new business, inquiries, adviser support and post‑sales servicing with emphasis on timely and accurate resolution.

You will oversee transaction processing, SOPs, documentation, and coordinate with internal and offshore teams to support regulatory/compliance activities and drive process improvements to strengthen