Senior Insurance Operations Manager – Licensing & Compliance

Private Advertiser; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Private Advertiser in Singapore seeks an experienced Operations Manager to oversee daily operational functions within the financial services sector. Responsibilities include case processing, licensing administration, and compensation management while ensuring MAS regulatory compliance.

The ideal candidate brings strong insurance or financial advisory operations background, with a focus on accuracy, controls, and stakeholder coordination to support a compliant, efficient business.

Qualifications

• 4-5 years of experience in operations within the insurance, brokerage, or financial services industry.
• Experience in case processing, licensing administration, and commission management.
• Understanding of financial advisory operations and regulatory requirements in Singapore.
• Strong attention to detail, organisational, and stakeholder management skills.
• Proficiency in Microsoft Office, particularly Excel.

Responsibilities

• Oversee daily operational activities to ensure efficient and accurate processing of insurance business.
• Develop and implement operational procedures, internal controls, and workflow improvements.
• Monitor operational performance and implement process improvements where necessary.
• Manage end-to-end insurance case processing including submission, document verification, underwriting follow-ups, and policy issuance.
• Ensure all cases are processed accurately and within service turnaround times.
• Work closely with internal sales teams and insurers to resolve case-related matters.
• Manage licensing administration for financial advisory representatives in accordance with regulatory requirements.
• Ensure representatives meet licensing, training, and compliance requirements.
• Maintain proper records and support regulatory reporting when required.
• Oversee commission processing and compensation structures for financial representatives.
• Coordinate with Finance to ensure accurate and timely commission payouts.
• Review and reconcile commission reports received from insurers.
• Prepare operational reports and provide insights to senior management.
• Identify operational risks and implement mitigation measures.
• Support internal and regulatory audits when necessary.

Skills

Operations

Regulatory compliance

Case processing

Stakeholder management

Excel

Tools

Excel

Job description

Private Advertiser in Singapore seeks an experienced Operations Manager to oversee daily operational functions within the financial services sector. Responsibilities include case processing, licensing administration, and compensation management while ensuring MAS regulatory compliance.

The ideal candidate brings strong insurance or financial advisory operations background, with a focus on accuracy, controls, and stakeholder coordination to support a compliant, efficient business.