Senior Operations Manager (Wellness & Therapy Services)

HONG FENG YU YI PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HONG FENG YU YI PTE. LTD. in Singapore seeks an experienced operations leader to oversee wellness/outlet management. The role emphasizes strong leadership, team development, and driving sales growth while ensuring exceptional customer service and operational efficiency.

The ideal candidate will analyze sales performance, implement SOPs, and identify opportunities for business expansion. Mandarin communication is a plus for staff and customers.

Qualifications

• Minimum 3-5 years of relevant management experience in wellness, massage, spa, beauty or service industry.
• Strong leadership and team management skills.
• Experience in outlet operations, sales and business development.
• Able to develop and implement SOPs and improve operational efficiency.
• Strong customer service and problem-solving skills.
• Ability to analyse sales performance and identify growth opportunities.
• Good communication and interpersonal skills.
• Proactive, responsible and results-oriented.
• Preferred: Familiarity with the wellness/massage industry and ability to communicate with Mandarin-speaking staff or customers.

Skills

Management experience

Leadership

Sales & business development

Customer service

Problem-solving

Communication

Job description

Hiring Criteria:

• Minimum 3-5 years of relevant management experience in wellness, massage, spa, beauty or service industry.
• Strong leadership and team management skills.
• Experience in outlet operations, sales and business development.
• Able to develop and implement SOPs and improve operational efficiency.
• Strong customer service and problem-solving skills.
• Ability to analyse sales performance and identify growth opportunities.
• Good communication and interpersonal skills.
• Proactive, responsible and results-oriented.
• Preferred: Familiarity with the wellness/massage industry and ability to communicate with Mandarin-speaking staff or customers.