Senior Operations Manager

Cushman & Wakefield; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cushman & Wakefield Singapore is seeking a Senior Operations Manager to lead operations, maintenance, and service delivery across a large built-environment portfolio, driving excellence in safety, efficiency, and customer-centric outcomes.

You will manage service partners, contractors, and budgets, implement preventive maintenance, and ensure regulatory compliance while delivering stakeholder value. This role requires strong leadership and communication across diverse teams and regulators.

Qualifications

• Bachelor's Degree in Facilities Management, Building, Real Estate, Engineering, Business Management, or related discipline.
• 8–10 years of experience in operations, property, facilities or estate management.
• Proven leadership experience managing teams, contractors, and multiple stakeholders.
• Strong knowledge of maintenance operations, contract management, budgeting, and regulatory compliance.
• Excellent communication, stakeholder management, and problem-solving skills with a focus on operational excellence.

Responsibilities

• Lead day-to-day operations, maintenance, and asset management across the portfolio.
• Develop and implement operational strategies, policies, and service improvements.
• Manage outsourced contractors, consultants, and service providers to meet KPIs and SLAs.
• Oversee budgeting, financial performance, and procurement activities.
• Drive preventive maintenance programmes and asset enhancement initiatives.
• Ensure compliance with statutory, regulatory, WSH, and environmental requirements.
• Build and maintain relationships with stakeholders, partners, regulators, and users.
• Lead and develop a multi-disciplinary operations team to achieve objectives.
• Investigate incidents and implement corrective and preventive actions.
• Prepare management reports and performance reviews for leadership.

Skills

Leadership

Contract management

Budgeting

Regulatory compliance

Stakeholder management

Maintenance operations

Education

Bachelor's degree

Job description

Job Title

Senior Operations Manager

Job Description Summary

We are seeking an experienced Senior Operations Manager to lead the overall operations, maintenance, and service delivery of a large and complex built environment portfolio. In this role, you will be responsible for driving operational excellence, managing service partners and contractors, overseeing maintenance programmes, ensuring regulatory compliance, and enhancing stakeholder satisfaction. You will work closely with senior stakeholders, community partners, regulatory agencies, and internal teams to ensure assets are maintained to the highest standards while delivering a safe, efficient, and customer‑centric environment.

About the Job:

• Lead and oversee day‑to‑day operations, maintenance, and asset management activities across the assigned portfolio.
• Develop and implement operational strategies, policies, and service improvement initiatives to enhance efficiency and service quality.
• Manage outsourced contractors, consultants, and service providers, ensuring contractual obligations, KPIs, and service levels are consistently achieved.
• Oversee budgeting, financial performance, and cost management, including procurement and contract administration activities.
• Drive preventive maintenance programmes, asset enhancement initiatives, and sustainability efforts.
• Ensure compliance with all statutory, regulatory, Workplace Safety & Health (WSH), and environmental requirements.
• Build and maintain strong relationships with key stakeholders, community partners, regulatory bodies, and service users.
• Lead, mentor, and develop a multi‑disciplinary operations team to achieve business objectives and operational excellence.
• Investigate operational incidents, resolve escalated issues, and implement corrective and preventive measures.
• Prepare management reports, operational reviews, and performance updates for leadership and stakeholders.

About You

• Bachelor's Degree in Facilities Management, Building, Real Estate, Engineering, Business Management, or a related discipline.
• Minimum 8–10 years of relevant experience in operations, property, facilities, or estate management.
• Proven leadership experience managing teams, contractors, and multiple stakeholders.
• Strong knowledge of maintenance operations, contract management, budgeting, and regulatory compliance.
• Excellent communication, stakeholder management, and problem‑solving skills with a focus on operational excellence.

We embrace diversity across race, color, religion, gender, national origin, sexual orientation, gender identity, persons with disabilities, and protected veteran status. We ensure DEI is part of our DNA as a global community – it means we go way beyond just talking about it – we live it. If you want to live it too, join us.