Senior Operations Analyst

MONFX PTE. LTD.; Singapore; On-site; SGD 65,000 - 120,000; Full time

Job summary

MONFX PTE. LTD. in Singapore is seeking an Operations professional to support payments, reconciliations and FX settlements within a regulated environment.

You will liaise with clients, brokers and banks, manage daily payment entries, perform reconciliations and contribute to the development of robust operational processes.

Strong knowledge of FX markets, payments regulations and SWIFT is preferred, with a proactive approach to improve efficiency and client experience.

Qualifications

• Experience in a regulated financial services environment.
• Solid understanding of FX markets and payments.
• Knowledge of international payments and settlement processes.
• Good grasp of regulatory/compliance requirements in finance.
• Strong communication and coordination with stakeholders.

Responsibilities

• Liaise with Clients, Brokers and Banks to facilitate settlement of FX transactions and cash flows.
• Account and trade reconciliation and remediation.
• Inward/Outward payment entry and daily processing.
• Perform monthly reports and end-of-month reconciliations.
• Collaborate with Tech teams to improve systems and processes for efficiency.

Skills

Regulated industry experience

FX markets knowledge

International payments

Regulatory compliance understanding

Communication skills

Tools

SWIFT

Payments systems

Job description

Department Overview

The Operations & Trade Support department perform efficient day-to-day administrative and operational functions of a business. They implement processes, ensure helpful services for customers, and perform the primary tasks of the organization.

Trade Support assists the trading desk and the operations team daily, dealing with any issues/tasks which may arise and to make sure they are dealt with in a professional and fluent manner.

Job Overview

Operations carry out the designated day-to-day tasks to ensure the business operates efficiently and effectively. Focusing on Payments and Reconciliations, the role ensures the company mitigates financial risk and provides a valued service to its clients.

Key Responsibilities

MonFXSettlements

• Liaise with Clients, Brokers and Banks to facilitate settlement of FX transactions and cash flows
• Account and trade reconciliation and remediation
• Inward/Outward payment entry
• High standard payment error investigation and resolution
• Timely preparation and reconciliation of the month end report for Finance
• Perform monthly reports in accordance with Monetary Authority of Singapore submissions
• Provide support and assistance in the daily handover for the Monex Group Operation Teams
• Update and manage the day-to-day tasks without supervision
• Proactive in team meetings suggesting relevant ideas and motions
• Efficiently collaborate with developers to establish the organisation's technical vision and analyse usability and performance needs
• Provide effective enhancements and ideas for production environment
• Handle relevant client queries when necessary and seek support if needed
• Performing administrative duties at best of ability, including answering phones, completing the daily checklist and business as usual activities
• To be ever ready to assist and undertake in all ad-hoc tasks assigned
• Supporting the Head of Operations with the enforcement of company policies and standards
• Analyse requests for draw down, rolls, margin utilisation, 3rd party approvals and cooperate with relevant departments for the respective Client trades and payments
• Perform training presentations and guidance to provide better understanding of Operations procedures to our peers;
• Oversight account liquidity suggesting appropriate resolutions when required;
• Build resilience in operations and still meet regular reporting and reconciliations;
• Takes care, uses high attention to detail and extensive payment knowledge for the release of client and company payments.

MonFX PaySupport

• MonFX Pay Client onboarding
• Monitoring of support desk queries
• Answering support telephone calls
• Replying to support emails
• MonFX Pay demonstrations for clients and staff
• Support Traders and Salespeople with their respective Clients
• Telephone walkthroughs to complete specific tasks
• Follow up and pursue unsettled trades with Clients and dedicated Trader
• Monitor positive client balances and chase Client payment instructions
• Put forward recommendations for procedures to improve performance of MonFX Pay
• Ensure positive Client experience through high quality service and communication to attain Client retention
• Greet customers warmly and ascertain problem or reason for calling
• Update and propose solutions to Head of Operations for system malfunctions
• Provide assistance in Client investigations and completion

What are we looking for:

• Prior experience working within a regulated firm
• Strong knowledge of Global and jurisdiction: Banking, currency, country and Payment Regulations etc.
• In-depth knowledge of the regulatory environment in which an FX firm and payment service provider operates
• Clear grasp of the objectives and importance of risk management and compliance in regulated environments
• Solid knowledge of FX markets, payments and derivative products
• Advanced experience of International Payments, and different mediums of transfer i.e. SWIFT
• Proficiency in performing accounting reconciliations
• Ability to provide FX product solutions for internal processes and prospect clients on settlement of currencies
• Strong aptitude for developing banking/brokering relationships and providers for communication channels
• Forward thinking approach for operational analysis on innovative client processes
• Capability to recommend and implement system enhancements to build a strong operational infrastructure for both client portal and internal processes
• High level of currency and country regulation knowledge for FX products and payments
• Ability to plan and implement cost effective initiatives relating to operational charges