Senior Officer, Client Assurance

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Customer Assurance Team member to review customer profiles, update My Wealth Planner records, and contact customers to confirm advisory details and risks. You will maintain accurate call outcomes and collaborate with the sales team to address customer concerns.

The role requires strong customer service, interpersonal and Excel skills, with FAA regulation knowledge as a plus. Flexibility to extend hours may be needed.

Qualifications

• Customer-centric and excellent interpersonal communications skills for effective customer interactions.
• Knowledge of FAA regulations, needs analysis and with experience in the selling of investments and insurance Products will be an advantage.
• Proficient in Microsoft Excel.

Responsibilities

• Reviewing and understanding customers’ profile, products purchased and perform update customer’s ‘MWP’ into a centralized record for callbacks.
• Reaching out to customers via recorded phone to confirm details of the advisory, products, risks, following a scripted set of questions.
• Maintaining accurate records of the outcome of the calls with customers.
• Working closely with the sales team to promptly escape or relay any customer concerns or questions promptly.
• Taking on additional responsibilities as needed, in line with the evolving requirements of the organization.

Skills

Customer service

Interpersonal skills

Communication

Tools

Microsoft Excel

Job description

Company Information

Company: 1011 United Overseas Bank Ltd

About UOB

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Reporting to Team Head, Customer Assurance Team.

• Reviewing and understanding customers’ profile, products purchased and perform update customer’s ‘MWP’ (My Wealth Planner – document that is used for assessing customer’s financial objectives, risk profile, financial situation & etc.) into a centralized record for callbacks.
• Reaching out to customers via recorded phone to confirm details of the advisory, products, risks, following a scripted set of questions.
• Maintaining accurate records of the outcome of the calls with customers.
• Working closely with the sales team to promptly escape or relay any customer concerns or questions promptly.
• Taking on additional responsibilities as needed, in line with the evolving requirements of the organization.
• Ability to extend work hours when necessary and/or staggered hours may be needed when necessary.

Requirements

• Customer-centric and excellent interpersonal communications skills for effective customer interactions.
• Knowledge of FAA regulations, needs analysis and with experience in the selling of investments and insurance Products will be an advantage.
• Proficient in Microsoft Excel.
• Be a Part of the UOB Family

Equal Opportunity

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

Company Ratings

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings.

With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Culture and Values

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN.