Senior Officer, Chargeback, Card Operations Processing Center (Contract)

UOB; Singapore; On-site; SGD 36,000 - 48,000; Part time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking an entry-level Chargeback Operations Associate to analyze various chargeback scenarios and process requests. You will provide administrative support and ensure accuracy within SLA while handling feedback from customers and business units.

The role offers training and requires meticulous organization with MS Office proficiency; open to a 1-year contract and a keen eye for process improvements within a banking environment.

Qualifications

• Degree or Diploma in banking or related field; experience in chargeback preferred.
• Open to entry level; training is provided.
• Candidates must be meticulous and organized.
• Proficient in MS Office applications.
• Contract length: 1 year.

Responsibilities

• Analyzing of various chargeback scenarios.
• Processing of chargeback request.
• Provide operations support on administrative task and projects e.g. data entry and documentation handling.
• Complete all requests with accuracy and within the agreed Service Level Agreement.
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly.
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team.
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned.

Skills

Meticulous

Organized

Education

Degree or Diploma in Banking/ related field

Tools

MS Office

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Analyzing of various chargeback scenarios




• Processing of chargeback request




• Provide operations support on administrative task and projects eg data entry and documentation handling




• Complete all requests with accuracy and within the agreed Service Level Agreement




• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly




• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team




• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements:

• Degree or Diploma holder with relevant banking experience, ideally in chargeback


• Open to entry level, training is provided


• Meticulous and organized


• Good in MS Office applications


• Open to 1 year contract

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.