Senior Manager - Strategic Accounts

CSS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CSS is seeking a Senior Manager - Strategic Accounts to lead delivery strategy and strengthen executive-level relationships with key clients. You will oversee delivery for named accounts, drive high customer satisfaction, and mentor a team of strategic account professionals.

You will shape joint account plans, set annual goals, influence cross-functional partners, and ensure successful execution of complex strategic initiatives across major global clients.

Qualifications

• Experience managing large strategic accounts with 10+ years in sales.
• Executive level selling experience.
• People management experience.
• Proven ability to lead strategic planning and allocate resources.

Responsibilities

• Accountable for the execution and delivery of strategic account requirements.
• Manages or may be team leader for a group of experienced Strategic Account Managers.
• Manages the joint-strategic account planning process with Strategic Account Managers, Outside Sales Representatives, sales management, and other internal participants.
• Establishes and holds team accountable for annual goals and priorities.
• Provides guidance on securing new customers/growing existing customers with Global Accounts agreements.
• Holds regular, scheduled reviews with direct reports, providing solutions to difficult and complex problems.
• Maintains productive, long term relationships with key accounts at the executive level.
• Provides input on development of departmental strategy, focusing on strategy implementation.
• Maintains positive team-oriented approach with upper management and peers in other departments, sharing new programs best practices.

Skills

Executive level selling

People management

CRM software

Microsoft Office

Strategic account management

Leadership

Analytical skills

Influence

Education

Bachelor's degree in Sales/Business Administration/Engineering or relevant field

High School Diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

As a Senior Manager - Strategic Accounts, you will Build an effective account delivery strategy to develop key strategic client relationship(s) resulting in high Customer Satisfaction using an advanced level of sales skills, industry knowledge and business acumen. Maintains contact with account(s) at a high, often executive level, focusing on the strategic nature of the relationship. Manages execution and delivery activities for named accounts rather than an assigned territory.May be a team leader and/or provide professional leadership and coordination for a team supporting key accounts that are highly strategic and have complex requirements.

Responsibilities:

• Accountable for the execution and delivery of strategic account requirements.
• Manages or may be team leader for a group of experienced Strategic Account Managers.
• Manages the joint-strategic account planning process with Strategic Account Managers, Outside Sales Representatives, sales management, and other internal participants.
• Establishes and holds team accountable for annual goals and priorities.
• Provides guidance on securing new customers/growing existing customers with Global Accounts agreements.
• Holds regular, scheduled reviews with direct reports, providing solutions to difficult and complex problems.
• Maintains productive, long term relationships with key accounts at the executive level.
• Provides input on development of departmental strategy, focusing on strategy implementation.
• Maintains positive team-oriented approach with upper management and peers in other departments, sharing new programs best practices.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree - Sales, Business Administration, Engineering, or relevant field preferred.
• Large account management experience with a history of maintaining and developing relationships /10 years
• Executive level selling experience/2 years
• People management/2 years
• Proven success in strategic planning, resource allocation, leadership techniques, production methods and management of people and resources.
• Ability to influence others outside of own level regarding policies, practices, and procedures.
• Strong verbal, written, analytical, persuasion and interpersonal skills.
• Demonstrated leadership, teamwork, and flexibility.
• Proficiency with CRM software and Microsoft Office.