Senior Manager, Regional Quality Program – Data Center Logistics (APAC)

DHL Group; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

DHL Supply Chain in APAC seeks a Senior Manager, Regional Quality Program - Data Center Logistics to lead quality governance, assurance and continuous improvement across our APAC Data Center Logistics operations. You will strengthen capabilities, ensure consistent standards and partner with regional and global customer stakeholders.

This regional role covers multiple countries, involves audits, CAPA, process standardisation, and collaboration with Operations, Quality, Security, HSE.

Qualifications

• 5-10 years of experience in Quality Management, Quality Assurance or Operational Excellence within logistics, warehousing, transportation or supply chain operations.

Responsibilities

• Regional Quality Governance: Lead the implementation and continuous improvement of QMS, standards, processes and controls across APAC Data Center Logistics operations.
• Customer Quality Management: Act as the regional Quality SME, partnering with customer stakeholders to develop annual Quality Plans, monitor performance and drive improvement initiatives.
• Audit & Compliance: Oversee internal and customer audits, identify quality risks, manage non-conformances and ensure CAPA.
• Operational Excellence: Drive process standardisation, root cause analysis, continuous improvement and adoption of quality best practices across markets.
• Project & Implementation Support: Provide quality expertise for new business opportunities, start-ups, solution design and pre-go-live readiness assessments.
• Stakeholder Collaboration: Work with Operations, Quality, Security, HSE and customer teams to ensure alignment with requirements.
• Capability Building: Coach country and site teams, strengthen quality capabilities and knowledge sharing across the region.
• Performance Reporting: Monitor quality KPIs, analyse trends and provide insights to regional leadership and customers.

Skills

Quality Management

Quality Assurance

Operational Excellence

Stakeholder Management

Data Center Logistics

Audit & CAPA

Root Cause Analysis

Cross-functional Leadership

Analytical Skills

Project Management

Education

Degree in Quality/Engineering

Tools

Power BI

Microsoft 365

Job description

At DHL Supply Chain, we are the world's leading contract logistics provider, combining our global scale with local expertise to deliver innovative, sustainable and customer-centric supply chain solutions.

As part of DHL Group, we connect people and businesses across the world, helping our customers navigate an increasingly complex logistics landscape through operational excellence, innovation and continuous improvement.

Across Asia Pacific, we are committed to building high-performing teams, fostering an inclusive workplace and creating opportunities for our people to grow and make a meaningful impact.

Join us and be part of a team that is shaping the future of logistics.

About the Role

Are you passionate about driving quality excellence across complex, high-performance logistics operations?

DHL Supply Chain is looking for an experienced Senior Manager, Regional Quality Program - Data Center Logistics to lead quality governance, assurance and continuous improvement initiatives across our Asia Pacific (APAC) operations.

In this regional role, you will play a key part in strengthening our Data Center Logistics capabilities, ensuring consistent quality standards across multiple countries and partnering closely with regional and global customer stakeholders.

Key Responsibilities

• Regional Quality Governance: Lead the implementation and continuous improvement of Quality Management Systems (QMS), standards, processes and controls across APAC Data Center Logistics operations.
• Customer Quality Management: Act as the regional Quality Subject Matter Expert, partnering with customer stakeholders to develop annual Quality Plans, monitor performance and drive improvement initiatives.
• Audit & Compliance: Oversee internal and customer audits, identify quality risks, manage non-conformances and ensure effective corrective and preventive actions (CAPA).
• Operational Excellence: Drive process standardisation, root cause analysis, continuous improvement and the adoption of quality best practices across multiple markets.
• Project & Implementation Support: Provide quality expertise for new business opportunities, operational start-ups, solution design and pre-go-live readiness assessments.
• Stakeholder Collaboration: Work closely with Operations, Quality, Security, HSE and customer teams to ensure alignment with contractual, operational and regulatory requirements.
• Capability Building: Coach and support country and site teams, strengthen quality capabilities and facilitate knowledge sharing across the region.
• Performance Reporting: Monitor quality KPIs, analyse performance trends and provide actionable insights to regional leadership and customers.

What We're Looking For

• 5-10 years of experience in Quality Management, Quality Assurance or Operational Excellence within logistics, warehousing, transportation or supply chain operations.
• Preferably 3-5 years supporting Data Center operations, high-value technology logistics, critical environments or multinational technology customers.
• Demonstrated experience implementing and maintaining Quality Management Systems.
• Strong knowledge of internal and customer audits, Root Cause Analysis, CAPA, process improvement and quality governance.
• Experience working across multiple countries or managing regional programmes, ideally within APAC.
• Strong stakeholder management, communication, analytical and problem-solving skills.
• Ability to influence cross-functional teams and drive continuous improvement in complex operational environments.

Qualifications & Skills

• Degree in Quality Management, Engineering, Supply Chain, Logistics, Operations Management or a related discipline.
• ISO 9001 Lead Auditor or Internal Auditor certification preferred.
• Lean Six Sigma Green Belt or Black Belt certification desirable.
• Proficiency in Microsoft 365 and Power BI.
• Fluent English, both written and spoken.
• Willingness to travel across APAC as required.

Why Join DHL Supply Chain?

At DHL Supply Chain, you'll have the opportunity to contribute to the development of our Data Center Logistics capabilities across APAC, working with international teams and key customer stakeholders.

This is an opportunity to make a regional impact, shape quality standards and support operational excellence within a growing and strategically important sector.