Senior Manager/Manager, Venue Operations (National Stadium)

The Kallang Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Kallang Group invites applications for a Senior Manager/Manager to lead operations at the National Stadium, guiding day-to-day activity and event execution. You will align with stakeholders, clients, partners and the community to ensure smooth delivery and outstanding guest experiences.

Reporting to the Venue Lead, you will drive service excellence, safety compliance, and continuous improvement across all venue activities, coordinating with promoters, government authorities and internal

Qualifications

• Strong oral and written communication skills in English.
• Proven relationship management with stakeholders, clients and partners.
• Ability to lead, train and develop teams in a high-pressure environment.
• Excellent attention to detail and thorough planning and organisation.

Responsibilities

• Oversee event operations and planning to ensure delivery to international standards.
• Coordinate with promoters, hirers and government authorities to meet license requirements.
• Manage staff performance, training and attendance within the venue operations team.
• Develop and implement SOPs, service standards and safety protocols for events.

Skills

Communication skills

Relationship management

Attention to detail

Problem solving

Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

As part of the Venues team and reporting to the Venue Lead, the position of Senior Manager/Manager will play a key role in managing the National Stadium, both day-to-day and during event operations. Working closely with stakeholders, clients, partners and the community at large, the successful candidate will support and lead the team to deliver the operations of the venue for the benefit of the public, artistes, hirers and promoters.

Key Focus Areas

• Event Delivery
• Event Planning
• Customer Experience (Client and Guest)
• Risk, Security and Safety Management
• Best Practice and Learning
• Team Accountability and line management

Venue

• Work closely with promoters/hirers to understand their needs and the nature of the event, to provide support and a clear understanding of the venues in order to deliver all events successfully for both The Kallang and the promoters/hirers
• Support the Venue Lead with venue operations plans, venue handover exercise; ensuring input and support from various partners and a coordinated plan for the management of the venue
• Work on operational and service checklists alongside venue lead. Ensure these are completed thoroughly, with attention to detail focusing on service led issues and a drive for continuous improvement
• Ensure all relevant commercial obligations are appropriately managed and delivered, so as to deliver maximum value for The Kallang and the promoters/hirers
• Effective and efficient management of all staff working within the department, ensuring a high level of service delivery
• Work alongside the facilities management team to ensure the venue readiness for event day. This includes regular checks on cleanliness and maintenance to ensure the highest standards are met
• Ensure The Kallang Group meet all contractual Key Performance Indicators (KPIs) related to venue operations
• Review and work on venue SOPs with venue lead
• Serve as the deputy to venue lead

Events

• Support the team in the planning of events within the venue, ensuring every event has a comprehensive operations plan of an international standard
• Work closely with our partners, clients and the various government authorities to ensure all license requirements are achieved and adhered to, allowing event business to run smoothly
• Support team members (Event Manager) with event day operations, being proactive at all times but retaining strong decision-making skills and reactive management as needed
• Review and be a part of all necessary event planning and operations resources, literature, guidelines, and reports with venue lead

Health and Safety

• Always treat the safety of staff, artistes and public as the highest priority
• Ensure that the venue is always run in a safe and orderly manner, in compliance with the conditions of the licenses, policies, fire and building regulations and Health & Safety requirements. Implement best practice to outperform the above standards whenever possible

Clients and Stakeholders

• Develop and maintain excellent relations and communication levels with internal and external partners and stakeholders
• Develop and maintain excellent relationships with clients, promoters and production companies
• Develop and maintain excellent relations with government authorities and licensing departments

Customer Care

• Ensure the team delivers exceptional and consistent levels of service, customer care and customer satisfaction in line with KPIs
• Proactively implement strategies designed to ensure that customers are always served to the highest standards in customer care and that best practice operational and service standards are achieved

Finance & Reporting

• Ensure compliance with all financial and related policies and procedures
• Ensure reports and event documents are delivered in a timely manner and in accordance to the venues policies and procedures

Human Resources

• Ensure all staff (both full and part time) are punctual, in appropriate attire and are compliant with corporate behaviour and working guidelines
• Ensure all human resource policies and procedures are adhered to.
• Undertake regular performance reviews of staff within the department include direct line management of staff

Company and General

• Incorporates an innovative and evolving approach to operations of the venue, whilst focusing on attention to detail, for instance in terms of event delivery, venue and facility management and client relationship
• Work with the sales/commercial department to prepare quotes, advise clients, manage expectations and set operational guidelines for clients and events held at the venue
• Maintain an up to date knowledge of sporting and entertainment industry activities and other events and venues in the region
• To ultimately provide all stakeholders, partners and patrons with the best experience for every event held at The Kallang

Requirements

• Bachelor’s degree or better from an accredited college or university is preferred but not essential
• Minimum of five (5) years’ experience within event operations and planning, or the management of an arena, major stadium or mixed entertainment environment
• Proven industry experience, with a major events background
• Strong relationship management skills and experience in positive, developmental leadership and training of teams
• Strong attention to detail and thorough planning and organisational skills
• Ability to effectively handle and resolve customer (client and guest) requirements
• Proven ability to work in a high-pressured environment, with competing priorities, stakeholders and deadlines
• A strong understanding of customer needs and drivers
• Proficiency with Microsoft Office products
• Strong oral and written communication, proficient in English