Senior Manager/ Manager, Projects, Planning and Development

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National Library Board (NLB) invites applications for an Account Manager to lead the Nodes initiative, partnering with external organisations to pilot innovative library services across Singapore. Based at Geylang East Public Library, you will manage collaborations, plan projects, and communicate progress to stakeholders.

You will analyse partner needs, design deployment strategies, and create compelling proposals that showcase NLB’s e-resources and digital offerings.

Qualifications

• Five years of relevant work experience preferred; maturity, strong communications and PM skills may apply.
• Ability to interpret user needs and work with multiple stakeholders.
• Understanding of statistical analysis techniques (mean, median, probability, correlation, regression).
• Experience in data analytics and visualization software (MS-Excel, Qliksense, SPSS, SAS, Tableau).
• Strong analytical mind with good communication and project management skills.

Responsibilities

• Present and sell the Nodes concept to prospective partners and onboard them.
• Develop project management plans across divisions with stakeholders; define IT infra and design themes per partner.
• Conduct horizon scanning to engage partners and propose innovative pilots under LAB25.
• Develop visualisations and narratives to aid partner decisions and deployment.
• Communicate monthly progress, insights, and challenges to decision-makers.
• Create reports and presentations to summarise data findings for stakeholders.

Skills

Strong communicator

Project management

Data analytics

Statistical analysis

Critical thinking

Stakeholder management

Information synthesis

Tools

MS-Excel

Qliksense

SPSS

SAS

Tableau

Job description

[What the role is]

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Ignites your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

The job holder would project manage the Nodes innovation pilot/s from planning to implementation and operations on the ground and be the business partner to the external partner to cultivate and maintain warm collaboration relations and explore mid to longer term opportunities, to fulfil the requirements under the LAB25 (Library and Archives Blueprint 2025).

The Nodes Initiative is to work with a partner to set up a space that can be used to pilot innovations and test projects which NLB wants to but may be unable to do at our premises due to existing infrastructure which we have already invested in. The intent of these Nodes is to leverage partner infrastructure and appear in surprising areas to offer library services to patrons who do not visit the library. This could take the form of QR codes (links to NLB’s vast amount of e-resources) on a poster or wallpaper to feature NLB’s vast e-collection to popping up in larger spaces (~100sqm) which will feature a lending collection, digital interactive screens to feature our e-collection and generative-AI products (Chatbook, StoryGen).

[What you will be working on]

• As the Account Manager, to present and sell the Nodes concept to prospective partners and address specific concerns they may have, to get them to come onboard the initiative.
• Develop project management plan across divisions and with relevant stakeholders, including content curation, determination of the necessary IT infrastructure, monitoring of project progress, working with business partner on the overall design and theme for the node so that it would be unique to the partner.
• Conduct research and horizon scanning to facilitate engagement with partners and coming up with innovative proposals as part of LAB25 intent to break new grounds and try new pilots.
• Develop visualisation of Nodes and narratives to enhance engagement with partners and aiding them in reaching decisions on deployment.
• Design and plan communication of monthly progress report, insights, and challenges to decision-makers.
• Create reports and presentations to summarise data findings to present to relevant stakeholders

[What we are looking for]

• At least five years of relevant work experience is preferred. Applicants with no experience but possess maturity, strong communications and project management skills may also apply.
• Ability to interpret user (internal and external) needs and work with different stakeholders.
• Sound understanding of statistical analysis techniques e.g. mean, median, probability, correlation, regression, and research methodologies.
• Experience in data analytics and visualization software e.g. MS-Excel, Qliksense, SPSS, SAS, Tableau.
• Possesses critical thinking and project management skills.
• Strong communicator with an analytical mind.
• Ability to assimilate and process information from varied sources.

Work location will be at Geylang East Public Library.

Successful applicant will be appointed on a project contract until 30 Dec 2027.