Senior Manager/Manager (Human Performance & Wellbeing)

Public Service Division; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Job summary

Public Service Division is seeking an experienced Human Performance Specialist to optimise the performance and well-being of Air Traffic Controllers, ATCSOs and Engineers. You will drive human factors and safety initiatives across performance psychology, factors analysis and safety management.

The role combines coaching, design of wellbeing and mental health programmes, and investigations to support safety and operational excellence in air navigation services.

Qualifications

• Trained in Psychology, Human Factors, or related field.
• Minimum 8 years experience in aviation psychology or human factors.
• Strong expertise in performance coaching and human factors analysis.
• Experience in safety investigations and incident analysis.
• Proven track record in programme development and implementation.
• CISM certification or equivalent crisis intervention training.

Responsibilities

• Conduct individual and group coaching sessions.
• Develop and implement performance enhancement programmes.
• Design and drive mental well-being initiatives including peer support programmes.
• Provide training on fatigue management, stress management, and decision-making.
• Support fitness for duty assessments and return-to-work programmes.
• Lead human factors investigations and analyses.
• Develop preventive strategies based on investigation findings.
• Contribute to safety management system improvements.
• Conduct workload and fatigue management studies.
• Design and deliver human factors training programmes.
• Establish and maintain CISM programme.
• Provide psychological support following critical incidents.
• Facilitate group debriefings and peer support sessions.
• Monitor and analyze programme effectiveness.
• Develop post-incident support frameworks.
• Design and conduct safety culture surveys and focus groups.
• Analyze operational data to identify human performance trends.
• Develop performance metrics and assessment frameworks.
• Provide evidence-based recommendations to management.
• Support the development of human performance policies.

Skills

Performance coaching

Human factors analysis

Data analysis

Stakeholder management

Communication

Education

Psychology or related field

Job description

[What the role is]

We are seeking an experienced Human Performance Specialist to join our Safety Division. This role is crucial in optimising both the performance and well-being of our Air Traffic Controllers (ATCOs), Air Traffic Control Support Officers (ATCSOs) and Engineers while driving our human factors and safety initiatives. The position combines expertise in performance psychology, human factors, and safety management to ensure the continued excellence of our air navigation services.

[What you will be working on]

Performance Enhancement & Mental Well-being:

• Conduct individual and group coaching sessions
• Develop and implement performance enhancement programmes
• Design and drive mental well-being initiatives including peer support programmes
• Provide training on fatigue management, stress management, and decision-making
• Support fitness for duty assessments and return-to-work programmes

Human Factors & Safety:

• Lead human factors investigations and analyses
• Develop preventive strategies based on investigation findings
• Contribute to safety management system improvements
• Conduct workload and fatigue management studies
• Design and deliver human factors training programmes

Critical Incident Stress Management:

• Establish and maintain CISM programme
• Provide psychological support following critical incidents
• Facilitate group debriefings and peer support sessions
• Monitor and analyze programme effectiveness
• Develop post-incident support frameworks

Organisational Assessment & Development:

• Design and conduct safety culture surveys and focus groups
• Analyze operational data to identify human performance trends
• Develop performance metrics and assessment frameworks
• Provide evidence-based recommendations to management
• Support the development of human performance policies

[What we are looking for]

Required:

• Trained in Psychology, Human Factors, or related field
• Minimum 8 years experience in aviation psychology or human factors
• Strong expertise in performance coaching and human factors analysis
• Experience in safety investigations and incident analysis
• Proven track record in programme development and implementation
• CISM certification or equivalent crisis intervention training

Preferred:

• Qualifications in Aviation/Organizational Psychology or Human Factors
• Experience in Air Traffic Control or Air Navigation Services
• Certification in psychometric assessments
• Background in safety management systems
• Training and facilitation experience

Skills & Competencies

• Strong analytical and critical thinking abilities
• Excellence in stakeholder management
• Outstanding communication and interpersonal skills
• Ability to work independently in a complex environment
• Project management capabilities
• Data analysis and reporting expertise

What We Offer

• Opportunity to shape human performance initiatives in a world-leading ANSP
• Professional development opportunities
• Competitive compensation package
• Collaborative work environment
• Global industry exposure

Your appointment designation will commensurate with your relevant work experience. Successful candidates will be offered a 3-year contract in the first instance, and may be considered for placement on a permanent tenure or a contract renewal.