Senior Manager, Learning Quality & Systems

CERTIS CISCO MANPOWER PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Benefits offered by this job

Growth opportunities

Culture of innovation

Job summary

Certis Corporate University is seeking a Learning Solutionist to drive AI and digital capability across the organisation. You will design and deliver practical learning programmes, translate complex technology into business impact, and work with leaders, partners, and learners to enable AI adoption and performance improvement.

Lead curricula development and programme evaluation, collaborating with internal experts to ensure measurable outcomes and a culture of continuous learning.

Qualifications

• Degree or higher in AI, data, technology, education, instructional design, or related disciplines.
• Experience with AI and digital transformation in learning.
• Strong facilitation, capability development, or professional training background.

Responsibilities

• Identify current and emerging AI and digital capability gaps and translate into targeted learning solutions.
• Lead end-to-end design and delivery of AI and technology learning programmes.
• Develop curricula and content in collaboration with experts for practical workplace impact.
• Evaluate programmes focusing on workplace impact and behavioural change.
• Build partnerships and ecosystems to enhance AI learning adoption and best practices.
• Foster a culture of continuous learning and knowledge sharing across the organisation.

Job description

About Certis

Certis is a leading outsourced services partner that designs, builds and operates multi-disciplinary smart security and integrated services. Our multi-service offerings leverage our strong heritage in security, and are augmented by applied AI solutions. These solutions are part of our comprehensive technology development and systems integration capabilities that are fully cyber secure by design.

We forge deep partnerships with our customers in the private and public sector. Our customers trust in our unique principle of Operational-Design First, and share our belief that technology and operations must work hand-in-hand, not in silos.

With your business needs firmly in mind, we first seek to understand your operations thoroughly, so that we co-create the perfect experience that drives optimal outcomes for you. Underpinned by robust process design, we will operationalise the full turn-key solution that guarantees results.

At Certis, we seamlessly orchestrate security, facilities management and customer experience for greater cost efficiencies that empower your future. We are committed to building a safer, smarter, better and more sustainable business for you.

Certis is headquartered in Singapore, with an international presence that extends to Australia and Qatar.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

Role Snapshot

Certis Corporate University (CCU) is the organisation’s learning and development hub, dedicated to building future-ready capabilities and fostering continuous professional growth.

We are looking for a Learning Solutionist to drive AI and digital capability across the organisation.

In this role, you play a critical role in design and deliver practical, business-focused learning solutions that translate complex technology into real workplace impact. You will work closely with business leaders, partners, and learners across all levels to enable AI adoption, innovation, and performance improvement.

Why this Role Matters

• Accelerate AI and digital transformation across Certis
• Build a future-ready workforce
• Deliver measurable business outcomes through learning (beyond training delivery)
• Strengthen a culture of innovation, experimentation, and continuous learning

What You’ll Do

• Analyse and Identify Learning Needs: Partner with business leaders to identify current and emerging AI and digital capability gaps, then translate them into targeted learning solutions that improve adoption and on-the-job performance.
• Design & Delivery of AI and Technology Learning Solutions: Lead end-to-end design and delivery of AI and digital learning programmes, transforming complex concepts into practical, business-relevant experiences for diverse audiences across the organisation.
• Curriculum and Content Development: Develop AI and technology learning curricula and content, partnering with experts to create practical, use-case driven programmes aligned to workplace application and performance improvement.
• Programme Evaluation: Evaluate AI and technology learning programmes with a focus on workplace impact and behavioural change, using insights to continuously improve learning effectiveness and outcomes.
• Partnerships, Benchmarking & Ecosystem Development: Work with the Centre for Strategic Partnerships and build strategic partnerships and leverage industry insights to enhance AI and technology learning through collaboration, benchmarking, and adoption of best practices.
• Foster a Continuous Learning Culture: Drive a culture of continuous learning and innovation by promoting AI adoption, enabling experimentation, and supporting knowledge-sharing through communities of practice.

Skills & Experience

What We’re Looking For

• Education & Certification: Degree or higher in AI, data, technology, education, instructional design, or related disciplines. Candidates may come from either:
  • A strong AI / digital domain background with a keen interest in adult learning, facilitation, capability development, or professional training; or
  • A L&D background with strong exposure to AI and digital transformation
  • Having a certification in Advanced Certificate in Learning and Performance or related accreditation from the Institute of Adult Learning or SUSS is an advantage but not mandatory
• Experience: Relevant work experience of at least 6 years; Demonstrated ability to work with senior stakeholders and external partners
• Innovation & Citizen Development: Experience in driving innovation, digital experimentation, or citizen development initiatives within the organisation.
• Leadership & Communication: Strong stakeholder management, communication, and leadership capabilities to influence and drive learning initiatives.
• Results Orientation: Results-driven team player focused on delivering measurable impact and contributing to organisational success.

Recognition & Reward

Why Join Us?

• Unlock Your Growth Potential: Benefit from unparalleled support for your professional development with Certis Corporate University, the first of its kind in Asia.
• Empower Change: Make a lasting impact through innovative initiatives that transform local communities and global industries.
• Join a Culture of Innovation: Be a part of our team of innovators, working together to drive technological advancements towards a Safer, Smarter, And Better tomorrow for all.