Senior Manager - Inside Sales

Anixter Singapore Pte Ltd; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

None

Résumé du poste

Wesco Singapore seeks a Senior Inside Sales Manager to lead Inside Sales Managers and partner with Customer Service Managers to drive sales, margins and KPIs.

You will collaborate with branch leadership to standardize processes, plan headcount and training, and coach sales leaders to deliver strategic initiatives while ensuring customer satisfaction. You will also manage key projects and foster cross-functional collaboration across teams to optimize performance.

Qualifications

• 4 years of previous inside sales management.
• 2 years of training and developing a sales force.
• Strong professional sales and consultative skills.
• Knowledge of selling products/services and marketing strategy.
• Ability to mentor inside sales leadership and cross-functional teams.
• Travel up to 50% as needed.

Responsabilités

• Lead ISMs and partner with CSMs to achieve branch sales and margin goals.
• Drive and improve Inside Sales KPIs for customer satisfaction.
• Plan headcount investment and training needs with feedback from ISMs and CSMs.
• Define processes for additional responsibilities in sales.
• Coach and mentor inside sales leadership.
• Develop monthly/annual sales and gross profit plans with ISMs.
• Escalate and resolve customer issues promptly.
• Collaborate with senior leadership to execute corporate initiatives.
• Engage with ISMs to align strategies across sales, margin, opex, and recruiting.

Connaissances

Sales leadership

Coaching

Forecasting

Strategic planning

Customer relations

Data analysis

Negotiation

Cross-functional collaboration

Communication skills

Problem solving

Formation

High School Diploma or equivalent

Bachelor's degree preferred

Description du poste

Job Description

The Senior Inside Sales Manager is responsible for leading Inside Sales Managers (ISMs) and/or partnering with Customer Service Managers (CSMs) to provide strategic direction and drive accountability across the Inside Sales staff. The Senior Inside Sales Manager will work collectively with branch leadership to drive standardization and identify training opportunities. This position will partner with the Inside Sales Manager to define and achieve sales and margin goals while driving Inside Sales Key Performance Indicators (KPIs).

Responsibilities:

• Lead ISMs and/or partner with CSMs to achieve branch sales and margin goals
• Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
• Work with ISMs and CSMs to balance workloads and headcount
• Plan headcount investment and training needed with feedback from ISMs and CSMs to proactively grow business
• Define processes to handle additional responsibilities assigned to sales
• Serve as coach and mentor to inside sales leadership
• Partner with Inside Sales Manager to determine monthly/annual sales and gross profit plans
• Serve as point of escalation to ensure customer issues are resolved in a timely manner
• Work closely with Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives
• Engage with Inside Sales Manager to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, opex, recruiting, business KPIs, etc.)
• Spearhead large projects to implement best practices involving branch and potential component stocking programs

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 4 years required of previous inside sales management.
• 2 years of training and developing a sales force.
• Strong professional sales and consultative skills, ability to coach and mentor growing sales team.
• Knowledge of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of business and management principles, including resource allocation, leadership and coordination of people and resources.
• Ability to establish and maintain cooperative working relationships.
• Ability to function effectively in cross-functional work environment.
• Strong written and verbal communication skills.
• Strong analytical, math, and persuasion skills.
• Strong understanding of customer and market dynamics and requirements.
• Strong background and track record in managing creative sales initiatives.
• 4 years inside sales management with preferred experience in distribution industry.
• 6 years of creating new or significantly advancing sales channels is preferred.
• Knowledge of wholesale distribution products and markets is preferred.
• Ability to travel 25% - 50%

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefitsand active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.