Representative - Customer Service

WESCO; Singapore; Remote; SGD 32,000 - 42,000; Full time

Job summary

Wesco in Singapore seeks a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving routine and some non-routine issues and guiding customers to the right teams for follow-up.

You will handle order processing, invoicing, and paperwork, liaise with forwarders, warehouses, and buyers to ensure accurate inbound costs and on-time delivery while maintaining thorough documentation.

Qualifications

• 2-4 years of relevant experience.
• Able to effectively communicate both verbally and in writing.
• Strong attention to detail and professional demeanor.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Process orders, invoicing, and maintain proper filing of paperwork and daily operations.
• Liaise with forwarder, Import & Export teams, warehouse, buyers to ensure inbound goods are received in system per SLA with correct landed costs.
• Coordinate with inside sales, warehouse, freight forwarders to expedite timely delivery of goods.
• Ensure customers’ delivery requirements/expectations are understood and met.
• Prepare and consolidate shipping documents such as commercial invoice, packing lists, B/L, AWB and permits for inbound and outbound shipments.
• Shipment tracking for customers and prompt collection of delivery documents.
• Run sales order backlog reports for review with sales against sales target.
• Update system transactions accurately and timely.
• Coordinate with relevant departments to process returns (RA/RTV) and replacements per authority levels.
• Prompt entry of service failures on customer service database.

Skills

Customer service

Communication skills

Interpersonal skills

Under pressure

Attention to detail

Professional conduct

MS Word

Excel

Email correspondence

Tools

Microsoft Word

Microsoft Excel

Email clients

Job description

Customer Service Representative

The Customer Service Representative will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Order processing, administration, invoicing, proper filing of all paperwork and daily operations duty.

• Liaise with forwarder, Import & Export teams, warehouse, buyers, to ensure inbound goods are received in system per Service Level Agreement with correct landed costs.

• Liaise with inside sales, warehouse, freight forwarders to expedite timely delivery of goods.

• Ensure customers’ delivery requirements/expectations are fully understood and met.

• Prepare and consolidate shipping documents such as commercial invoice, packing lists, B/L, AWB and permits for inbound and outbound shipments.

• Shipment tracking for customers. Prompt collection of customers’ acknowledged goods delivery documents.

• Run sales order backlog reports for review with sales against sales target.

• Update Anixter System transactions in a timely and accurate manner.

• Coordinate with relevant departments to process RA (goods return from customers), RTV (goods return to vendors) per Levels of Authority and RMA replacements.

• Prompt entry of service failures on customer service database.

Qualifications:

• 2-4 years of relevant experience

• Solid interpersonal skills that allow one to work effectively in a diverse working environment

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel, and e-mail

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

"Wesco International, Inc.", including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.