Senior Manager, HR Ops

Prattwhitney; Singapore; In loco; SGD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Pratt & Whitney Singapore Component Repair is seeking a People Services specialist to act as a key member of the team, advocating service delivery and supporting the wider People Services strategy. You will help transfer, stabilize and manage HR services from BU HR to People Services, defining processes, documentation and day-to-day activities.

You will drive compliant service delivery across HR inquiries, lifecycle transactions and records management, while building strong internal and external

Mansioni

• Act as a key member of the People Services team, being an advocate for the service and supporting the successful delivery of the wider People Services strategy.
• Support the transfer, stabilization and management of HR services from BU HR to People Services, including scoping and sizing workload, process optimization, standardization, creation of process documentation, knowledge transfer and managing day-to-day activities.
• Ensuring efficient and compliant service delivery across HR inquiry resolution, employee lifecycle transactions, employment requirements, HR records management and HR compliance activities.
• Develop and lead launch communications, ensuring the service is effectively promoted and utilized by all business units.
• Foster, develop and maintain strong internal and external relationships with customers, COEs, key vendors, and BU HR partners to expedite effective query resolution and accelerate utilization.
• Review and update existing HR policies/procedures and assist in producing new policies/ procedures in relation to HR services.
• Manage escalation point for queries from team members and issues raised by customers.
• Identify, recommend and create content or knowledge articles to be added to the internal knowledge base.
• Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.
• Conduct analysis and prepare ongoing HR services reports to effectively administer policies and programs.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Actively engage in CORE and support continuous improvement opportunities.
• Perform any other duties deemed reasonable and necessary by the business.

Descrizione del lavoro

Date Posted: 2026-10-12 Country: Singapore Location: SG-01-SINGAPORE-061 ~ 61 Seletar Aerospace View ~ SELETAR BLDG 61, Pratt & Whitney Singapore Component Repair Position Role Type: Unspecified Responsibilities

• Act as a key member of the People Services team, being an advocate for the service and supporting the successful delivery of the wider People Services strategy.
• Support the transfer, stabilization and management of HR services from BU HR to People Services, including scoping and sizing workload, process optimization, standardization, creation of process documentation, knowledge transfer and managing day-to-day activities.
• Ensuring efficient and compliant service delivery across HR inquiry resolution, employee lifecycle transactions, employment requirements, HR records management and HR compliance activities.
• Develop and lead launch communications, ensuring the service is effectively promoted and utilized by all business units.
• Foster, develop and maintain strong internal and external relationships with customers, COEs, key vendors, and BU HR partners to expedite effective query resolution and accelerate utilization.
• Review and update existing HR policies/procedures and assist in producing new policies/ procedures in relation to HR services.
• Manage escalation point for queries from team members and issues raised by customers.
• Identify, recommend and create content or knowledge articles to be added to the internal knowledge base.
• Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.
• Conduct analysis and prepare ongoing HR services reports to effectively administer policies and programs.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Actively engage in CORE and support continuous improvement opportunities.
• Perform any other duties deemed reasonable and necessary by the business.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.