Senior Manager (Digital Strategy & Plans)

National Trades Union Congress (NTUC); Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

National Trades Union Congress (NTUC) in Singapore seeks a Senior Manager / Principal Manager (Digital Strategy and Plans) in the Transformation Office to lead digital transformation initiatives and drive AI-enabled solutions across cross-functional teams.

The role focuses on shaping future-state processes, operating models, and solution concepts while collaborating with stakeholders to balance goals and constraints.

Qualifications

• Bachelor’s degree with 5–10 years of experience in areas that require strong analysis, holistic problem solving and creative solutioning.
• Excellent analytical and problem-solving skills.
• Comfortable navigating ambiguity and charting a clear path ahead.
• Able to explain technical concepts simply to business units and articulate business needs to technologists.
• Experience in analysing business processes and translating them to technology solutions would be an advantage.
• Set high standards and continuously seek improvements in processes.

Responsibilities

• Work in cross-functional teams to shape and realise business transformation through digital technology, including adoption of AI-enabled solutions.
• Apply structured discovery and problem-solving approaches (root cause analysis, process analysis, design thinking) to engage stakeholders, understand business needs, identify trade-offs and opportunities, and break down complex problems into actionable decisions and plans.
• Co-create future-state processes, operating models and solution concepts with stakeholders, facilitating decisions that balance business goals, user needs and constraints.
• Communicate business concepts, process definitions and business rules clearly using artefacts such as process maps, user journeys and user stories to facilitate decision-making in solution design.
• Build good working relationships and influence stakeholders to achieve alignment on priorities, decisions and changes.
• Support department-level corporate planning and budgeting.

Skills

Analytical thinking

Problem solving

Communication of complex ideas

Business process analysis

Ability to navigate ambiguity

Education

Bachelor's degree

Job description

Pioneering workers' rights since 1961, the National Trades Union Congress (NTUC) unites 57 trade unions, seven trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.

Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.

Because Every Worker Matters.

Senior Manager / Principal Manager (Digital Strategy and Plans), Transformation Office

NTUC and our affiliated trade unions are transforming our services to better serve workers. We partner other NTUC departments to analyse root causes and design cost-effective plans that use technologies to solve business problems. Join us if you want to use your skills to help workers to earn a better living and live a better life.

This position is in NTUC’s Transformation Office, which drives digital transformation in NTUC.

In this role will:

• Work in cross-functional teams to shape and realise business transformation through digital technology, including adoption of AI-enabled solutions


• Apply structured discovery and problem-solving approaches (e.g. root cause analysis, process analysis, design thinking) to engage stakeholders, understand business needs, identify trade-offs and opportunities, and break down complex problems into actionable decisions and plans.


• Co-create future-state processes, operating models and solution concepts with stakeholders, facilitating decisions that balance business goals, user needs and constraints.


• Communicate business concepts, process definitions and business rules clearly using artefacts such as process maps, user journeys and user stories to facilitate decision-making in solution design


• Build good working relationships and influence stakeholders to achieve alignment on priorities, decisions and changes


• Support department-level corporate planning and budgeting

Job Requirements

• Bachelor’s degree with 5-10 years of experience in areas that require strong analysis, holistic problem solving, and creative solutioning


• Excellent analytical and problem-solving skills


• Comfortable navigating ambiguity and charting a clear path ahead


• Able to explain technical concepts simply to the business units, and articulate business needs to technologists


• Experience in analysing business processes and translating them to technology solutions would be an advantage


• Set high standards and continuously seek improvements in processes