Senior Manager, Deal Desk Operations - APAC

ServiceNow; Singapore; On-site; SGD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work options

Job summary

ServiceNow is seeking a Senior Manager to lead the combined Services and Subscription Deal Desk across APAC. You will guide a team handling complex enterprise deals, ensuring alignment on structure, terms, and timelines to accelerate deal velocity.

The role requires deep SaaS licensing knowledge, strategic deal packaging proficiency, and strong stakeholder relationships with sales leadership and regional teams.

Qualifications

• 12+ years in deal management, commercial operations, or sales operations with progression to senior/management level.
• Deep expertise in Services and Subscription models; pricing and licensing experience.
• Experience with multi-product bundles, long-term contracts, and complex negotiations.
• Advanced financial analysis including margin modeling and NPV calculations.
• Excellent stakeholder management and ability to influence senior leadership.
• Experience in software/SaaS industry and enterprise sales cycles.

Responsibilities

• Lead and mentor a team managing complex Services and Subscription transactions across APAC.
• Provide strategic guidance on deal packaging, commercial terms, and bundled offerings.
• Drive deal velocity and customer value realization while aligning with sales leadership.

Skills

Deal desk leadership

SaaS domain

Financial analysis

Stakeholder management

APAC regional experience

Licensing models

Tools

Excel

Financial modeling

CRM/ERP systems

Job description

Role Overview

ServiceNow seeks an experienced Senior Manager to lead the combined Services and Subscription Deal Desk operations across the Asia Pacific region. This critical role bridges commercial operations, deal management, and strategic partnerships to enable large enterprise transactions and accelerate deal velocity.

What You Will Do

Lead and mentor a team managing complex Services and Subscription transactions across APAC, ensuring alignment on deal structure, terms, and execution timelines; drive deal velocity and customer value realization by providing strategic guidance on deal packaging, commercial terms, and bundled offerings.

Why It Might Be a Fit

The successful candidate will drive operational excellence, manage complex deal scenarios, and partner closely with sales leadership and regional teams.

Requirements

• 12+ years of experience in deal management, commercial operations, or sales operations roles, with demonstrated progression to senior/management level
• Deep expertise in both Services and Subscription commercial models; experience with usage-based pricing, metering, and flexible licensing arrangements
• Strong understanding of large enterprise deal dynamics, including multi-product bundles, long-term contracts, and complex negotiations
• Advanced proficiency in financial analysis: deal margin modeling, NPV calculations, and commercial impact assessment
• Excellent stakeholder management skills; ability to influence sales leadership, C-suite finance, and cross-functional partners
• Experience in the software/SaaS industry, with familiarity with enterprise sales cycles and licensing models
• APAC regional experience preferred; familiarity with market dynamics, regulatory environments, and localization requirements across major APAC markets

Benefits

• Work Personas (flexible, remote, or required in office)

Equal Opportunity Employer

Accommodations for candidates with disabilities

Export Control Regulations