Senior Manager, Commercial Analytics

Singapore Post Ltd; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

Singapore Post Ltd is seeking a leader for their Commercial Intelligence team in Singapore. This role focuses on operationalizing revenue growth through data and analytics, leading strategic initiatives, and mentoring a team of data professionals.

The ideal candidate will have 8-10 years of relevant experience, with a strong analytical mindset and proficiency in key tools like Excel and SQL. Responsibilities include developing comprehensive dashboards, implementing revenue forecasting models, and conducting product performance evaluations.

Qualifications

• 8-10 years of experience leading projects that drive measurable revenue growth.
• Proven capability to structure teams and mentor data professionals.
• Advanced proficiency in data analytics tools.

Responsibilities

• Operationalize revenue growth through customer intelligence and structured governance.
• Lead the future-state Commercial Intelligence team.
• Translate fragmented data into actionable insights.

Skills

Revenue growth strategy

Predictive analytics

Team leadership

Data governance

Financial modeling

Education

Master’s or Bachelor’s degree in a quantitative field

Tools

Excel

SQL

Tableau/Power BI

Python

Snowflake

Salesforce

Job description

Responsibilities

• Operationalize revenue growth through data, customer intelligence, and structured governance to support cross‑border logistics, domestic parcel, and supply chain services.
• Design and eventually lead the future‑state Commercial Intelligence team, moving beyond dashboard creation to deliver strategic growth projects.
• Translate fragmented data into actionable growth insights, revenue acceleration initiatives, and executive‑level decision support.
• Derive strategic growth projects from deep‑deep analytics, identifying lifecycle leakages, optimizing lifetime value (LTV), and directing sales efforts toward high‑propensity targets.
• Develop comprehensive commercial dashboards and KPI frameworks to monitor revenue performance across product lines and customer segments.
• Establish rigorous commercial operating rhythms and implement advanced revenue forecasting models with early‑warning systems to mitigate churn and attrition.
• Use LTV, cohort analysis, and propensity modeling to identify specific growth plays such as cross‑sell Next‑Best‑Product, wallet‑share expansion, and high‑margin segment prioritization.
• Map the end‑to‑end customer journey to identify leakage points; lead the “Predictive Save” project, building early‑warning systems and playbooks to intercept churn proactively.
• Maintain and optimize customer segmentation frameworks and facilitate go‑to‑market prioritization through profitability analysis and geographic clustering techniques.
• Conduct product performance evaluations, assess lane economics, and price elasticity to optimize commercial outcomes.
• Formulate robust business cases for the introduction of new products and the expansion of trade lanes.
• Create high‑level presentations for Board review and synthesize complex datasets into cohesive strategic narratives supporting CEO performance evaluations and budget planning.
• Collaborate with BI and IT to enhance data governance protocols, promote process automation, and maintain data integrity across primary CRM and ERP systems.

Requirements

• Master’s or Bachelor’s degree in a quantitative field (Business Analytics, Finance, Statistics).
• 8‑10 years of experience with a demonstrated record of leading projects that resulted in measurable revenue growth, rather than merely building dashboards.
• Proven ability or clear potential to structure a new department, define roles for data engineers/analysts, and mentor a technical team.
• Advanced proficiency in Excel, SQL, Tableau/Power BI, and financial modeling; experience with Python, Snowflake, or Salesforce is advantageous.
• Strong analytical mindset with the capacity to handle ambiguity and challenge sales narratives using data.

Team Evolution

Designed to evolve from a high‑impact individual contributor into a leader who builds, structures, and mentors a Commercial Intelligence team.