Senior Librarian: Service Innovation & Excellence

Nanyang Technological University; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

NTU Libraries, under the Office of Information, Knowledge and Library Services, seeks an experienced Librarian / Senior Assistant Manager to shape user-centred library services, drive service innovation, and enhance physical and hybrid library environments across NTU.

This role combines leadership in operations, user experience, and continuous improvement, offering an opportunity to impact how students, faculty, and researchers experience library spaces and services at NTU.

Qualifications

• Bachelor’s degree in any discipline; a postgraduate qualification in library and information studies or a related field will be preferred.
• At least 5 years of relevant experience in academic, research, public, or other service-oriented environments, including supervisory experience.
• Experience in operations, user-facing services, service improvement, project leadership, or change implementation.
• Strong communication, stakeholder engagement, analytical, and people management skills.

Responsibilities

• Lead and enhance library operations and service delivery across key user touchpoints, driving improvements in service quality, consistency, and user experience.
• Shape and deliver space transformation and user experience initiatives that support evolving patterns of learning, collaboration, discovery, and wellbeing.
• Lead service innovation and continuous improvement efforts informed by user feedback, operational insights, and emerging trends.
• Develop and guide staff and student assistants to support operational readiness, service excellence, and the effective implementation of change.

Skills

Leadership

Strategic thinking

Stakeholder engagement

People management

Analytical skills

Communication skills

Education

Bachelor's degree

Postgraduate qualification in library and information studies

Job description

NTU Libraries, under the Office of Information, Knowledge and Library Services, seeks an experienced Librarian / Senior Assistant Manager to shape user-centred library services, drive service innovation, and enhance physical and hybrid library environments across NTU.

This role combines leadership in operations, user experience, and continuous improvement, offering an opportunity to impact how students, faculty, and researchers experience library spaces and services at NTU.