Senior / Lead Designer, HR Systems (MOE)

GovTech Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Total rewards

Job summary

GovTech Singapore is seeking a Senior / Lead UX Designer to lead the user experience and service design for MOE’s HR Systems. This role focuses on simplifying complex HR workflows, improving usability, and delivering intuitive digital tools that support recruitment and employee experience.

In the initial 6–12 months, you will conduct problem discovery, work with product managers, HR teams, policy leads, and developers to co-create solutions grounded in user research and service design.

Qualifications

• Bachelor’s degree in Design, HCI, IS, or a related field.
• At least 8 years of UX design, service design, or digital transformation experience.
• Experience designing for HR, enterprise, or large-scale systems is highly valued.

Responsibilities

• Lead user research and workshops with HQ staff across HR touchpoints.
• Map end-to-end journeys and service blueprints to identify process improvements.
• Design user flows, wireframes, and prototypes; translate research into actionable recommendations.
• Collaborate with MOE HR teams, product managers, and developers to implement design solutions.

Skills

Service design

UX research

Journey mapping

Prototying

Visual design

Workshop facilitation

Communication

Education

Bachelor’s degree in Design, HCI, IS, or related field

8+ years UX design experience

Job description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

Overview

At DXD (Digital Excellence & Products Division), Ministry of Education (MOE), we believe that meaningful digital transformation starts by improving the everyday experiences of our users — including the thousands of school and HQ staff who keep our education system running smoothly.

We are seeking a Senior / Lead UX Designer to lead the user experience and service design for MOE’s HR Systems. This role will focus on simplifying complex HR workflows, improving usability, and enabling smarter, more intuitive digital tools that directly support HR functions from recruitment to delivering positive employee experiences.

In the first 6–12 months, the role will focus on problem discovery in the hiring processes and identify opportunities for tech to improve recruitment outcomes. You will work closely with product managers, HR teams, policy leads, and developers to co-create solutions grounded in user research and service design principles.

What you will be working on

Service Design and User Research

• Lead user research methods, such as user interviews and usability testing, with relevant research tools on HQ staff across various HR touchpoints
• Map end-to-end user journeys and service blueprints to identify opportunities for process improvement
• Facilitate discovery workshops to understand HR workflows, objectives, pain points and opportunity area

UX Design, Prototyping, and Iteration

• Design user flows, wireframes and interactive prototypes using the latest design tools
• Conduct usability testing and incorporate iterative feedback into design updates
• Translate research insights into practical design recommendations
• Work closely with product and technical teams by producing relevant design specifications to support implementation

Stakeholder Engagement and Collaboration

• Work closely with MOE’s HR teams, including HR’s digital innovation team, product managers, and developers
• Conduct workshops and co-design sessions to align on user needs and business objectives
• Communicate design concepts and decisions clearly to both technical and non-technical stakeholders

What we are looking for

Skills, Behaviours, and Attributes

• Strong foundation in service design, UX research, and journey mapping
• Proficient in prototyping and visual design tools
• Skilled in conducting and facilitating workshops to align diverse stakeholders
• Clear communicator able to translate user insights into actionable designs
• Passionate about simplifying complex systems to improve user experience

Qualifications and Experience

• Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, or a related field
• At least 8 years of experience in UX design, service design, or digital transformation roles
• Experience designing for HR, enterprise or administrative systems is highly valued
• Familiarity with public sector environments or large-scale system transformations is a plus

Reporting and Team Structure

• Reports to: Design Manager or Digital Director
• Works with: Product managers, HR Digital Innovation Team, HR ops and policy teams, developers, and MOE stakeholders

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech