Senior Lead, Data Analytics & Customer Insights

OCBC; Singapore; Presencial; SGD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Learning opportunities

Professional development

Descripción de la vacante

OCBC is seeking a senior data analytics professional to build an independent complaints data capability and proactive friction monitoring. You will source, integrate and manage data across platforms, design thematic monitoring and dashboards, and collaborate with senior stakeholders to drive customer-centric improvements.

The role emphasizes robust data sourcing, analytics, and governance to strengthen oversight and drive timely interventions in banking operations.

Formación

• University degree with at least 5 years of experience in data analytics, customer insights and complaints management.
• Curiosity and initiative to navigate complex data environments independently.
• Strong analytical, problem-solving and communication skills with senior stakeholder influence.
• Deep understanding of complaints management and regulatory expectations.

Responsabilidades

• Develop and maintain end-to-end complaints and customer friction data assets from multiple systems.
• Establish a robust and scalable data architecture to support analytics and reporting.
• Partner with stakeholders to deepen understanding of processes, data lineage and dependencies.
• Identify opportunities to improve data quality, accessibility and analytical confidence.
• Translate business requirements into scalable data models for visualisation and consumption.
• Refine monitoring methodologies, indicators and thresholds for early anomaly detection.

Conocimientos

Analytical skills

Communication

Stakeholder management

Educación

University degree

Herramientas

Tableau

Power BI

Descripción del empleo

OCBC is seeking a senior data analytics professional to build an independent complaints data capability and proactive friction monitoring. You will source, integrate and manage data across platforms, design thematic monitoring and dashboards, and collaborate with senior stakeholders to drive customer-centric improvements.

The role emphasizes robust data sourcing, analytics, and governance to strengthen oversight and drive timely interventions in banking operations.