Senior L3 System Engineer — VMware & NetApp Expert

Logicalis; Singapore; On-site; SGD 75,000 - 120,000; Full time

Job summary

Logicalis APAC is seeking a skilled L3 System Engineer to provide advanced technical support and engineering across enterprise server, virtualization, storage, backup, and compute infrastructure. You will act as the Level 3 escalation point and collaborate with network, security, application, and vendor teams to deliver reliable infrastructure services.

You will lead incident response, perform RCA, and mentor L1/L2 engineers while supporting area projects, capacity planning, and disaster

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Engineering or related discipline.

Responsibilities

• Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
• Troubleshoot complex server, virtualization, storage, backup, and compute issues.
• Lead troubleshooting for major incidents and critical infrastructure outages.
• Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
• Provide technical guidance and mentoring to L1/L2 engineers.
• Ensure incidents are resolved within agreed SLA.

Tools

VMware

Cisco UCS

NetApp Storage

NetBackup

Veeam

Windows Server

PowerShell

Job description

Logicalis APAC is seeking a skilled L3 System Engineer to provide advanced technical support and engineering across enterprise server, virtualization, storage, backup, and compute infrastructure. You will act as the Level 3 escalation point and collaborate with network, security, application, and vendor teams to deliver reliable infrastructure services.

You will lead incident response, perform RCA, and mentor L1/L2 engineers while supporting area projects, capacity planning, and disaster