Senior L1/L2 Support Engineer - AWS & Incident Ops

Tap Growth ai

Singapore

On-site

SGD 60,000 - 90,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Tap Growth ai in Singapore is seeking a Senior L1/L2 Support Engineer to join a dynamic team. The role focuses on production support, incident management, and cloud infrastructure, with an emphasis on AWS and observability tools.

You will monitor, troubleshoot, and resolve incidents across web, mobile, and APIs, coordinating with engineering and stakeholders across time zones. The successful candidate will have 5+ years in application/support operations, strong AWS knowledge, and experience with

Qualifications

5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles.
Strong knowledge of AWS cloud services and operational support.
Good understanding of cloud-native application architecture.
Experience supporting digital platforms, e-commerce systems, customer-facing web apps and mobile apps.
Knowledge of CDN technologies and content delivery architecture.
Experience with monitoring and observability platforms (Datadog, New Relic, Dynatrace, AppDynamics, Grafana, CloudWatch).
Familiarity with APM concepts and SRE principles.
Understanding of APIs, microservices, web services, system integrations, auth flows.
Experience using ticketing/ITSM platforms like Jira Service Management, ServiceNow.
Understanding of Incident, Problem, Change Management; log analysis tools (Elasticsearch, Kibana, Splunk, CloudWatch Logs).

Responsibilities

Act as the primary L1/L2 support contact for digital platforms, e-commerce systems, and customer-facing services.
Monitor incident queues, SLA adherence, and support tickets; lead triage and resolution.
Coordinate with stakeholders during disruptions; perform RCA and post-incident reviews.
Develop and maintain runbooks, support procedures, and knowledge base articles.
Monitor system health using observability tools and improve reliability.
Support cloud-hosted applications and infrastructure, primarily on AWS.
Troubleshoot applications, analyze logs and traces to identify root causes.
Support integrations with external systems and partners; assist with deployments.