Senior ITSM & AIOps Programme Lead

PCCW SOLUTIONS INSYS PTE. LTD.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

PCCW Solutions Insys Pte. Ltd. in Singapore is seeking a Senior Technical Project Manager to lead the end-to-end delivery of the NDP1 sovereign AI data centre technology programme.

You will coordinate ITSM, ITOM and AIOps platforms, systems integration, security and compliance across Singapore–Batam. The role requires senior delivery governance, stakeholder leadership and managing multiple vendors through design, testing, readiness and transition to Day 2 support, ensuring scalable, compliant

Qualifications

• Bachelor’s degree in Information Technology, Engineering, Computer Science, Business or a related discipline.
• At least 10 years of project or programme management experience.
• Proven experience delivering complex enterprise technology, infrastructure or data centre programmes.
• Demonstrated experience managing multiple vendors and concurrent application, infrastructure, network, security and integration workstreams.
• Strong experience across the full project lifecycle, including planning, design, implementation, testing, cutover and transition to operations.
• PMP, PRINCE2 Practitioner or equivalent recognised project-management certification.
• Excellent written and verbal communication skills in English.

Responsibilities

• Own the master testing and acceptance schedule across FAT, SIT, SAT, UAT, performance, failover and security testing.
• Define test entry and exit criteria, defect-management processes and approval requirements for each phase.
• Ensure requirements are traceable to test cases, evidence and acceptance outcomes.
• Coordinate the resolution of defects and security findings before production release.
• Manage operational-readiness reviews covering runbooks, monitoring, support arrangements, escalation procedures, documentation and training.
• Coordinate cutover, go-live and stabilisation activities, including rollback and contingency planning.
• Maintain project governance structure, meeting cadence, reporting standards, decision forums and escalation paths.
• Provide weekly RAG reporting covering schedule, milestones, risks, issues, dependencies, decisions, resources and financial status.
• Establish governance, risk, issue, action, dependency, assumption and decision registers.

Skills

Programme leadership

Stakeholder management

Governance

Risk management

English communication

Vendor management

Project scheduling

Education

Bachelor’s degree in IT/Engineering/CS

PMP or PRINCE2 Practitioner

Tools

ServiceNow

BMC

DCIM

Job description

PCCW Solutions Insys Pte. Ltd. in Singapore is seeking a Senior Technical Project Manager to lead the end-to-end delivery of the NDP1 sovereign AI data centre technology programme.

You will coordinate ITSM, ITOM and AIOps platforms, systems integration, security and compliance across Singapore–Batam. The role requires senior delivery governance, stakeholder leadership and managing multiple vendors through design, testing, readiness and transition to Day 2 support, ensuring scalable, compliant