Senior IT Service Manager – MIR & SLA Delivery

Millennium Technology Services; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a skilled Operations Manager to oversee the management of Microsoft Issue Register and daily operations of the L1 team. The ideal candidate should possess over 5 years of experience in large-scale system operation management, with strong leadership, communication skills, and expertise in ITIL practices. This role involves regular performance reviews, team training, and ensuring compliance with quality and safety standards.

Qualifications

• Minimum 5 years of experience in large-scale system operation or maintenance management.
• Proven experience in service and project management.
• Expertise in ITIL processes.
• Strong leadership and team management capabilities.
• Ability to work under pressure and meet tight deadlines.
• Experience in managing third-party services is advantageous.
• Proficiency in Chinese is preferred.

Responsibilities

• Manage and update Microsoft Issue Register (MIR).
• Conduct regular MIR meetings with internal teams.
• Generate and present Monthly Availability Reports (AR).
• Oversee daily operations and management of the L1 team.
• Ensure compliance with SLA requirements and enhance support levels.
• Facilitate service review meetings and training for team members.
• Manage inventory and comply with safety regulations.

Skills

Leadership

Service management

Project management

Communication skills

Knowledge of ITIL disciplines

Job description

A leading technology services provider in Singapore is seeking a skilled Operations Manager to oversee the management of Microsoft Issue Register and daily operations of the L1 team. The ideal candidate should possess over 5 years of experience in large-scale system operation management, with strong leadership, communication skills, and expertise in ITIL practices. This role involves regular performance reviews, team training, and ensuring compliance with quality and safety standards.