IT Service Management Lead: Resilience & Operations Excellence

Singapore Airlines; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading airline company in Singapore is seeking an experienced Information Technology Assistant Manager/Lead Engineer to enhance IT operations efficiency. The role involves managing initiatives for service quality improvement, disaster recovery, and stakeholder collaboration. Candidates should have 5+ years in IT operations, strong analytical skills, and hands-on experience with ITSM tools. This position offers a full-time role with a mid-senior level expectation.

Qualifications

• At least 5 years of relevant experience in IT Operations and IT Service Management.
• Proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool.

Responsibilities

• Identify areas for improvement within IT operations through data analysis.
• Manage critical incidents ensuring swift resolution.
• Develop and maintain performance metrics to monitor operations.

Skills

Analytical skills

Project management

Communication

Leadership

Education

Degree in Information Technology

Tools

ServiceNow

Microsoft Teams

JIRA

Job description

A leading airline company in Singapore is seeking an experienced Information Technology Assistant Manager/Lead Engineer to enhance IT operations efficiency. The role involves managing initiatives for service quality improvement, disaster recovery, and stakeholder collaboration. Candidates should have 5+ years in IT operations, strong analytical skills, and hands-on experience with ITSM tools. This position offers a full-time role with a mid-senior level expectation.