Senior IT Engineer

Menlo Ventures; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is looking for an IT Engineer II to join their IT team. You will troubleshoot and fix complex macOS and Windows system issues, create technical documentation, and provide essential support for users. The ideal candidate should have strong communication skills and be able to manage support requests efficiently. This role offers a collaborative work environment that emphasizes customer service and technical innovation.

Qualifications

• Experience in troubleshooting and resolving IT issues in macOS and Windows environments.
• Ability to create technical documentation and guides.
• Experience in managing support requests effectively.

Responsibilities

• Troubleshoot complex issues for users in macOS and Windows systems.
• Develop expertise in administrative tools and platforms.
• Train users and prepare documentation for new tools.

Skills

Troubleshooting macOS and Windows

Documentation skills

Customer service

Knowledge of Jira

Communication skills

Job description

The Company You’ll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.

Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.

Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture, check out our Carta careers page.

The Problems You’ll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As an IT Engineer II, you’ll work to:

• Troubleshoot and fix complex macOS and Windows system problems, working through issues methodically to get users back up and running quickly while keeping systems performing at their best
• Build expertise across different administrative tools and platforms so you can step in when teammates are out, keeping everything running smoothly without interruption
• Create clear technical guides and process documentation, and help train users and team members on new tools and best practices as technology evolves
• Provide essential coverage for Singapore time zones while helping train new IT staff on our systems, processes, and how we do things here

The Team You’ll Work With

You’ll be joining our IT Team

The IT team serves as the technological backbone of the company, providing frontline desktop support for primarily Mac-based systems across multiple office locations. They act as a force multiplier through automation, maintaining daily IT operations, troubleshooting hardware, software, and networking issues while managing equipment inventory and new hire setups. The team collaborates cross-functionally to enforce security standards, implement system improvements, and ensure the full operability of conference rooms and communication systems. Working in a fast-paced environment with an emphasis on customer service, they deliver exceptional support through ticket management systems while continuously innovating technology solutions aligned with business needs.

About You

• Communicate clearly and professionally with team members and users across different time zones, cultures, and technical skill levels while explaining complex technical issues in accessible terms
• Manage support requests efficiently through Jira, maintaining detailed records of problem resolution steps and keeping stakeholders informed as issues progress from initial report to resolution
• Quickly learn and apply company security protocols and IT procedures, serving as a knowledgeable first point of contact who can guide users through proper channels and escalation paths
• Handle day-to-day IT tasks autonomously while collaborating effectively on complex cross-departmental projects that require coordination between multiple teams and systems

Disclosures:

• We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
• Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
• For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
• Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [e-mail].