Senior Information Technology Project Manager

Great Eastern; Singapore; In loco; SGD 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Great Eastern is seeking an experienced IT Project Manager to lead end-to-end delivery of AI-enabled mobile app initiatives across insurance distribution channels. You will coordinate with data science, engineering, and business teams to translate business goals into actionable AI features and ensure regulatory and governance compliance.

This role requires 10+ years in IT project management, with at least 5 years in mobile app delivery, and experience with sales CRM platforms.

Competenze

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• PMP, Scrum Master, or equivalent project management certification.
• Minimum of 10 years in IT project management, with at least 5 years in mobile application delivery.
• Experience in insurance or financial services domain preferred.

Mansioni

• Manage end-to-end execution of enterprise-wide AI transformation initiatives for insurance sales channels.
• Coordinate with data science, engineering, and business teams to deliver AI-enabled features in mobile apps.
• Lead cross-functional teams including mobile developers, architects, QA engineers, and vendors.
• Ensure alignment with MAS/BNM TRM requirements and internal governance standards.
• Track milestones, risks, and deliverables; provide executive dashboards and status updates.
• Ensure compliance with IT governance and data privacy standards specific to financial services.

Conoscenze

Leadership

Stakeholder management

Agile methodologies

Cross-functional collaboration

Mobile app delivery

Formazione

Bachelor’s degree in Computer Science/Information Systems

PMP or Scrum Master certification

Strumenti

Pega

Salesforce

Microsoft Dynamics

Public cloud deployments

Descrizione del lavoro

You will be involved in the delivery of Channel application initiatives that enable insurance sales across Customer and Distributor Channels. You are responsible for managing the end-to-end execution of projects that support enterprise-wide AI transformation. This role ensures alignment between insurance business goals, mobile technology execution, and customer experience outcomes.

You will also play a key role in enabling AI-driven capabilities within the mobile application, including Generative AI and Machine Learning features. You will be responsible for coordinating with data science, engineering, and business teams to ensure successful delivery of AI-enabled features that enhance personalization, automation, and decision support.

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• Demonstrated experience in managing competing priorities across large-scale programmes with multi-million-dollar investments.
• Collaborate with cross-functional teams to define project scope, timelines, and deliverables and adept at running agile squads.
• Build and maintain strong relationships with business stakeholders, vendors, and technical teams.
• Communicate project expectations clearly and consistently to all stakeholders.
• Coordinate with internal teams and external vendors for resource planning and acquisition. Set and manage project expectations across all stakeholders. Identify and mitigate project-level risks and issues.
• Strong ability to manage technology and regulatory risks in accordance with MAS/BNM TRM requirements and internal governance standards. Collaborate with IT risk, security, infrastructure, legal, and finance teams.
• Manage dependencies across mobile UX, backend services, and third-party integrations (e.g., payment gateways, identity verification).
• Track milestones and deliverables using appropriate project management tools and methodologies.
• Provide regular status updates, dashboards, and presentations tailored to executive audiences.
• Ensure adherence to IT governance, data privacy, and compliance standards, especially those relevant to insurance and financial services.
• Align project delivery with business readiness and transformation goals.
• Prepare documentation for funding approvals and cost estimates.
• Monitor financials and ensure quality delivery across all mobile app workstreams.
• Lead cross-functional teams including mobile developers, architects, QA engineers, and vendor partners.
• Coordinate the delivery of AI features by working closely with data scientists and AI engineers to ensure business requirements are translated into actionable models and features.
• Facilitate discussions on use cases for Generative AI (e.g., chatbot assistants, content generation) and ML (e.g., recommendation engines, risk scoring).
• Ensure AI features are integrated responsibly, with attention to explainability, fairness, and compliance. Ability to translate business KPIs to application metrics and communicate the same with stakeholders.
• Ensure compliance with IT governance, data privacy, and procurement policies.
• Coordinate with departments such as Planning, Finance, Marketing, and IT Operations.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

We are looking for people who

EDUCATION

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• PMP, Scrum Master, or equivalent project management certification.

EXPERIENCE

• Minimum of 10 years in IT project management, with at least 5 years in mobile application delivery.
• Strong leadership and stakeholder management capabilities.
• Experience in implementation and managing Sales CRM solutions like Pega, Salesforce or Microsoft dynamics is preferred. Exposure to Public cloud deployments preferred.
• Experience in insurance or financial services domain preferred.
• Familiarity with mobile development frameworks, app store deployment processes, and analytics tools
• Exposure to AI/ML project delivery or collaboration with data science teams is a plus.
• Experience in optimizing mobile user journeys and reducing drop-off rates.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of 'AA-' by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.