Senior Information Governance Technology Analyst

Ropes & Gray LLP; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Benefits offered by this job

Health and well-being benefits

Personal and professional development opportunities

Discretionary bonus based on performance

Job summary

Ropes & Gray LLP in Singapore seeks a Senior Information Governance Technology Analyst to collaborate on records management technology and drive IG projects. The role necessitates a blend of technical and managerial skills, focusing on client document transfer processes and technology use within the department.

Ideal candidates have a Bachelor’s degree along with 5-7 years of relevant law firm experience, specifically in information management. This hybrid position offers competitive compensation and a commitment to professional development.

Qualifications

• 5-7 years of law firm experience in records or document management.
• Proficient knowledge of iManage Work and iRM preferred.
• Excellent communication skills and ability to explain concepts.

Responsibilities

• Liaise with managers to coordinate transfer of client documents.
• Provide training on iManage Work and physical records management.
• Manage and analyze Jira tickets relating to Information Governance.

Skills

Advanced Microsoft Excel skills

Advanced Microsoft Outlook skills

Proficient knowledge of iManage Work

Strong business analysis skills

Attention to detail

Customer service orientation

Education

Bachelor's degree in MIS, Information Services, or related field

Tools

iManage Work

Microsoft Teams

OneDrive

SQL reporting

Job description

About Ropes & Gray

Ropes & Gray is a preeminent global law firm ranked in the top three on The American Lawyer’s prestigious A-List for eight consecutive years and #1 on Law.com’s UK A-List twice in the past three years.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

Ropes & Gray is consistently recognized for leading practices in asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

Overview

The Senior Information Governance Technology Analyst is the department subject matter expert in records management technology, network drive use and metrics, general information technology, and serves as the primary point of contact in their region for other IS technology and administrative departments. The Analyst works closely with colleagues within IG and other IS departments to provide efficient delivery of records management products and services to internal and external clients. The position will provide recommendations to the Senior Manager of Information Governance and the Director of Information Governance and Library Services on procurement of new technology and use of existing technology. The Analyst will lead and manage key IG projects involving technology-based solutions, foster adoption of new technology in their local region, and serve as a support and training resource for AI tool adoption. The Analyst will delegate project work and assignments to other IG team members, work closely with IG management on resource assignments, and support international regional Information Governance responsibilities.

Responsibilities

• Liaise with the Manager of Information Governance Mobility to coordinate and oversee transfer-in and transfer-out of client documents, reviewing and approving requested client materials in accordance with IG and OGC processes.
• Assist the Manager of Information Governance Mobility with technical work related to outgoing and incoming client file transfers, including creating and importing PSTs and ensuring proper formatting of documents imported/exported to and from other law firms and clients. Take lead on support for incoming client transfers for international offices, organizing and importing PSTs and documents into iManage Work, documenting the process, and providing training.
• Work with Enterprise Systems to use desktop import tools for document migration jobs; meet with content owners, define requirements, and ensure accurate and seamless migration of content. Serve as a key resource for POCs for new desktop import tools, testing, and making recommendations for tool selection and implementation.
• Create, edit, and track physical records in IRM, the firm’s records management system; provide training to end users on label creation and proper maintenance and disposition of physical records.
• Identify needed reports and submit requests to ES for custom reports from iRM to capture metrics on core records management functions such as file creation, requests, re-files, transfers, and destruction.
• Support the Manager of Information Governance in managing the off‑site storage relationship with international regional records management vendors and assist with invoice tracking, payment, and budgeting.
• Serve as the local contact for local vendors in international regional offices, recalling records from offsite storage as needed, sending records offsite, and maintaining in‑office and offsite inventory.
• Liaise with the Senior Information Governance Disposition Specialist to assist with international regional record retention and disposition.
• Provide coverage for Information Governance Jira tickets during the local time zone and off hours as requested.
• Handle Information Governance Jira tickets including O: drive requests, H: drive requests, C: drive requests, Box, and other collaboration tool related tickets; also support technology exception processes such as real‑time chat, cloud service uploads, or removable media usage.
• Support unusual activity monitoring and data prevention efforts and incidents in the region with department leadership.
• Lead the effort of the H: drive quota system, addressing end‑user questions and needs, assisting with local document organization and imports into iManage, educating users on best practices for H: drive management, and onboarding IG team members to handle H: drive issues.
• Support the transition from H: network drives to firm‑wide OneDrive usage; serve as a key resource for testing, end‑user training, and migration of files.
• Develop methods for scanning end‑user C: drives, proactively outreach to move content off C: drives, educate users on risks, and develop scanning, monitoring, and outreach protocols. Onboard IG team members to handle C: drive issues.
• Assist the Senior Manager of Information Governance to implement and maintain tools and processes for capturing metrics related to iManage Work and provide meaningful reports to IG management.
• Work with others in IG to integrate content stored in iManage Work into the firm’s records management system; support integration with other commercial and custom applications.
• Define requirements for the Litigation Technology team to leverage technology‑assisted review tools such as Relativity for outgoing file transfer and file destruction functions.
• Evaluate IG products and recommend upgrades or new technology acquisitions in collaboration with IG management and Enterprise Systems.
• Participate in online forums and user groups for IRM, iManage Work, and iRM, and for document and records management.
• Collaborate across IS departments to ensure existing technology is utilized to its full capacity and explore ways to streamline or automate business processes.
• Support new firm technology proof‑of‑concept pilots, early‑adopter programs, and firm‑wide rollouts—especially AI‑related tools—through testing, pilot participation, feedback collection, end‑user support, and training. Provide recommendations to lawyers and business support staff on tool fit.
• Manage IG department projects: define scope, requirements, resources, timelines, and goals; delegate tasks; facilitate meetings; provide status updates; identify risks and work with IG management to mitigate them.
• Provide analysis, support, and training to attorneys, paralegals, and secretaries on document and email management best practices and procedures; work individually with end users to organize email folders and link to a workspace.
• Create and promote a program of IG best practices, tying together iManage Work and network drive compliance requirements; coordinate with Office Administrators, IS Secretarial Services, and Paralegal management to educate teams regularly.
• Provide iManage Work training to new joiners in international regional offices; collaborate with the IT Training team on content and materials.
• Mentor team members by expanding their skill set in Information Governance operations tasks and workflows; coordinate with managers on assignments, priorities, and workload.

Qualifications

• Bachelor's degree in MIS, Information Services, Records & Information Management or related field required.
• Five to seven years of law firm experience in records or document management, information services, knowledge management, or legal technology required.
• Proficient knowledge of iManage Work strongly preferred.
• Proficient knowledge of iRM strongly preferred.
• Proven technical skills strongly preferred, including basic document/folder metadata and security principles.
• Advanced Microsoft Excel skills required.
• Advanced Microsoft Outlook skills required.
• Proficient knowledge of Microsoft Teams, OneNote, OneDrive, and Co‑pilot desirable.
• Basic knowledge of SQL reporting preferred.
• Strong business analysis and project management skills.
• Experience in technical training desirable.
• Ability to work with a variety of people at all levels within the organization.
• Exceptional attention to detail, strong analytical, troubleshooting, and problem‑solving skills.
• Excellent customer service orientation, positive, proactive manner.
• Must have strong written and oral communication skills and be able to explain concepts and provide direction to all levels of staff and attorneys.
• Solid presentation skills important.
• Ability to organize, plan, and carry out multiple projects simultaneously.
• Must be both a self‑starter and a team player.
• Ability to work independently with minimal supervision required.

Compensation And Total Rewards Package

Ropes & Gray offers a comprehensive Total Rewards package to business support team members, including health and well‑being benefits, personal and professional development, career growth opportunities, and a collegial, supportive culture. Eligibility for a discretionary bonus is based on performance. The offered rate will be determined by job‑related, non‑discriminatory factors such as qualifications, experience, geography, education, external market data, and internal equity.

Working Conditions

This position requires a hybrid on‑site presence as an essential function of the role. Consistent and predictable on‑site presence is required for ongoing business continuity, professional development, and effective collaboration with colleagues and management.