Senior IDV Integrations Engineer (Field Role)

Entrust; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Career growth

Flexible work options

Collaborative culture

Job summary

Entrust in Singapore is seeking a Senior Systems Integrator to deliver complex IDV integrations for enterprise customers across multiple sectors. You will partner with delivery, product, and support teams to align scope, timelines, and dependencies while balancing urgency with sustainable delivery.

The ideal candidate brings strong technical integration experience, deep knowledge of API/SDK-based solutions, and a track record of guiding customer deployments.

Qualifications

• 1+ years experience with the Entrust IDV product.
• Typically 7+ years of professional experience.
• 5 years of experience with SaaS products, including experience working with APIs and SDKs.
• Strong technical integration experience and ability to support customer solutioning.

Responsibilities

• Work with commercial and enterprise customers to integrate IDV solutions while maintaining clear expectations around scope, timelines, and implementation dependencies.
• Develop integration plans for customer engagements with defined business, operational, and communication requirements.
• Identify and document technical work required to support customer integrations.
• Partner cross-functionally to deliver complex integration projects with multiple deliverables, aligned ownership, and appropriate escalation paths.
• Coordinate with delivery, customer, product, and support teams to keep implementations moving forward through clear, appropriate communication channels.
• Raise customer-impacting release or implementation concerns and help coordinate follow-up through the appropriate internal teams and channels.
• Exercise good judgment in selecting methods and techniques for obtaining integration outcomes, balancing customer urgency with sustainable delivery practices, even under pressure.
• Consult with peers and managers when making broad-scope decisions that may create customer, delivery, or departmental risk
• Serve as a knowledgeable resource for IDV integrations and know which internal resources, escalation paths, and communication channels to engage for assistance.
• Contribute to improvements in integration approaches, documentation, team technical practices, and sustainable ways of working.
• Provide input to team discussions and share practical recommendations based on customer implementation experience, including ways to manage urgency and expectations constructively.
• Challenge the status quo constructively and support adoption of practices that improve delivery consistency, accountability, and team sustainability.
• Share knowledge with peers and support teammates on complex implementation questions, including when and how to route issues through appropriate channels.
• Help expand the team’s knowledge base by documenting lessons learned and repeatable integration practices.
• Collaborate across the business to resolve implementation issues, improve customer outcomes, and support clear ownership of next steps.

Skills

Entrust IDV

APIs & SDKs

SaaS integration

Technical integration

Customer-focused delivery

Education

Undergraduate degree

Job description

Entrust in Singapore is seeking a Senior Systems Integrator to deliver complex IDV integrations for enterprise customers across multiple sectors. You will partner with delivery, product, and support teams to align scope, timelines, and dependencies while balancing urgency with sustainable delivery.

The ideal candidate brings strong technical integration experience, deep knowledge of API/SDK-based solutions, and a track record of guiding customer deployments.