Senior Freight Forwarding Customer Service Specialist

DMU LOGISTICS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A logistics company in Singapore is looking for an experienced individual to oversee customer service operations related to freight forwarding. You will ensure high standards of service, manage documentation and analyze feedback to improve operations. Ideal candidates have 4-5 years in freight forwarding, are familiar with shipping practices, and possess strong communication skills. This role requires attention to detail and the ability to manage multiple tasks effectively.

Qualifications

• 4–5 years of experience in freight forwarding, preferably in sea freight import & export.
• Understanding of end-to-end freight forwarding operations.
• Experience dealing with shipping lines and overseas agents.

Responsibilities

• Oversee customer service and coordinate responses.
• Process documents related to tracking and delivery.
• Analyze customer service operations and present findings.

Skills

Freight forwarding

Logistics workflows

Shipping documentation

Communication skills (English)

Detail-oriented

Job description

A logistics company in Singapore is looking for an experienced individual to oversee customer service operations related to freight forwarding. You will ensure high standards of service, manage documentation and analyze feedback to improve operations. Ideal candidates have 4-5 years in freight forwarding, are familiar with shipping practices, and possess strong communication skills. This role requires attention to detail and the ability to manage multiple tasks effectively.