(Senior) Executive, Patient-Reported Outcomes & Healthcare Analytics

NUHS@Home; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National University Hospital seeks a proactive analyst to support PROMs implementation across the Department of Medicine. You will combine project management, clinical operations and analytics to integrate PROMs, drive insights and enhance patient-centred care.

Collaborating with multidisciplinary teams and the PROVE Office, you will deliver timely milestones, communicating with stakeholders and evaluating outcomes to inform service improvements and research.

Qualifications

• Bachelor’s degree in Mathematics, Statistics, Data Science, Analytics, Health Services Research, Public Health or related discipline.
• Approximately 2 years of relevant experience in programme operations, analytics, quality improvement, research or related field.
• Experience in healthcare operations, healthcare research, public health or patient engagement would be advantageous.
• Plan and implement projects involving multiple stakeholders and deliverables independently.
• Strong written, verbal and presentation skills with the ability to communicate complex information clearly to diverse stakeholders.
• Strong analytical skills with data visualisation and analytics tools such as Excel, Power BI or Tableau.
• Familiarity with PROMs, value-based care, implementation science or behavioural science principles would be advantageous.
• Experience with SQL, Python or R and knowledge of data modelling, database design, automation, survey design or longitudinal outcomes analysis would be advantageous.
• Additional background or formal training in Arts, Social Sciences, Psychology, Communications or Behavioural Sciences and healthcare data governance knowledge would be beneficial.

Responsibilities

• Program Operations and Implementation: Timely delivery of milestones, effective workflow implementation and issue resolution.
• Stakeholder Engagement and Communication: Alignment, responsive engagement and clear communication to support decisions.
• Data Analytics and Programme Evaluation: Reliable, timely analysis and reporting on programme performance and patient outcomes.
• Digital Health and Continuous Improvement: Enhance digital workflows and tools based on user feedback and data.

Skills

Data analysis

Stakeholder management

Project management

Communication

Presentation

Data visualization

Critical thinking

Healthcare knowledge

Education

Bachelor's degree in Mathematics/Statistics/Data Science/Analytics/Health Services Research/Public Health

Tools

Excel

Power BI

Tableau

SQL

Python

R

Job description

Job ID: 10697
Job Function: Administration
Institution: National University Hospital

Overview

The successful candidate will support the implementation, expansion and evaluation of Patient-Reported Outcome Measures (PROMs) across the Department of Medicine as part of its value-based care initiatives. This implementation and analytics-focused role combines project management, clinical operations, stakeholder engagement and data analysis to integrate PROMs into routine care, generate actionable insights, and advance patient-centred service improvement and research. The candidate will collaborate closely with multidisciplinary clinical, administrative, research, patient, digital and data stakeholders, as well as the cluster PROVE (PROMs) Office.

Job Responsibilities

• Program Operations and Implementation:
  • Timely delivery of agreed milestones, effective workflow implementation, strong adoption and prompt resolution of operational issues.
• Stakeholder Engagement and Communication:
  • Effective stakeholder alignment, responsive engagement and clear, timely communication to support programme decisions and delivery.
• Data Analytics and Programme Evaluation:
  • Reliable, timely analysis and reporting that demonstrates programme performance, patient outcomes and opportunities for improvement.
• Digital Health and Continuous Improvement:
  • Effective enhancement of digital workflows and tools to augment PROMS implementation, with improvements informed by user feedback, data and operational needs.

Job Requirements

• Bachelor’s degree in Mathematics, Statistics, Data Science, Analytics, Health Services Research, Public Health or a related discipline.
• Approximately 2 years of relevant experience in programme operations, project management, analytics, quality improvement, research or a related field; experience in healthcare operations, healthcare research, public health or patient engagement would be advantageous.
• Demonstrated ability to plan and implement projects involving multiple stakeholders, manage competing priorities and follow through on deliverables independently.
• Strong written, verbal and presentation skills, with the ability to communicate complex information clearly to diverse stakeholders.
• Strong critical thinking, problem-solving and analytical skills, with competency in data visualisation and analytics tools such as Excel, Power BI or Tableau.
• Familiarity with PROMs, patient experience measurement, value-based care, implementation science, clinical research or behavioural science principles would be an advantage.
• Experience with SQL, Python or R, and knowledge of data modelling, database design, automation, survey design, psychometrics or longitudinal outcomes analysis would be advantageous.
• An additional academic background or formal training in Arts, Social Sciences, Psychology, Communications or Behavioural Sciences, as well as familiarity with healthcare data governance, privacy, ethics and regulatory requirements, would be beneficial.