Senior Executive - Customer Service (Service Centre)

Cycle & Carriage; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Cycle & Carriage, a leading Mercedes-Benz Aftersales service centre in Singapore, seeks a Senior Executive – Customer Service. You will be the first point of contact, shaping the service experience from check-in to vehicle collection and coordinating with workshop teams to ensure a seamless journey.

Join a dynamic team where you will handle bookings, inquiries and feedback across channels, building lasting relationships with customers and delivering accurate quotations in collaboration with

Qualifications

• Diploma or Degree in Business, Hospitality, Engineering or a related discipline.
• At least 2 years of experience in customer service, customer relations or frontline operations. Experience in the automotive industry is an advantage.
• Strong interpersonal and communication skills with the ability to remain calm, empathetic and professional when handling customer concerns.

Responsibilities

• Deliver exceptional aftersales support by providing a professional, seamless and personalised customer experience throughout the vehicle servicing journey.
• Attend to customers' bookings, enquiries, requests and feedback across various communication channels in a timely and professional manner.
• Understand customers' servicing and repair requirements, communicate their needs clearly, and facilitate accurate quotations in collaboration with the Service Advisors.
• Welcome customers to the service centre, manage their expectations and ensure a smooth customer journey from vehicle check-in through to collection.
• Build strong relationships with customers by understanding their needs, providing appropriate solutions and fostering trust through every interaction.
• Resolve customer enquiries and service-related concerns promptly by providing accurate information and coordinating with relevant internal teams.
• Liaise closely with the Workshop, Service Advisors and other Aftersales teams to monitor repair progress, ensure timely completion of work and provide proactive updates to customers.
• Gather and analyse customer feedback, identify service improvement opportunities and present key insights to Management to enhance the overall customer experience.
• Support the Customer Service Manager in reviewing and improving customer service processes, operational workflows and service standards to drive continuous improvement.

Skills

Interpersonal skills

Communication skills

Empathy

Professionalism

Education

Diploma or Degree in Business, Hospitality, Engineering or related discipline

Job description

Overview

Senior Executive - Customer Service (Service Centre) at C&C / Mercedes-Benz Aftersales. Ref #1362 | Date: Thursday, July 16, 2026 | Department: MB Center

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize performance through development opportunities and ensuring employees feel respected.

The Opportunity

We are looking for a customer-focused Senior Executive – Customer Service to join our Mercedes-Benz Aftersales team. As one of the first points of contact for our customers, you will shape their service experience by managing the end-to-end journey from welcoming customers into the service centre, understanding their needs, coordinating with internal teams, and keeping them informed throughout their vehicle servicing experience.

Working closely with frontline and workshop teams, you’ll ensure a seamless and professional Mercedes-Benz service experience. If you enjoy interacting with people and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Deliver exceptional aftersales support by providing a professional, seamless and personalised customer experience throughout the vehicle servicing journey.
• Attend to customers' bookings, enquiries, requests and feedback across various communication channels in a timely and professional manner.
• Understand customers' servicing and repair requirements, communicate their needs clearly, and facilitate accurate quotations in collaboration with the Service Advisors.
• Welcome customers to the service centre, manage their expectations and ensure a smooth customer journey from vehicle check-in through to collection.
• Build strong relationships with customers by understanding their needs, providing appropriate solutions and fostering trust through every interaction.
• Resolve customer enquiries and service-related concerns promptly by providing accurate information and coordinating with relevant internal teams.
• Liaise closely with the Workshop, Service Advisors and other Aftersales teams to monitor repair progress, ensure timely completion of work and provide proactive updates to customers.
• Gather and analyse customer feedback, identify service improvement opportunities and present key insights to Management to enhance the overall customer experience.
• Support the Customer Service Manager in reviewing and improving customer service processes, operational workflows and service standards to drive continuous improvement.

Qualifications

• Diploma or Degree in Business, Hospitality, Engineering or a related discipline.
• At least 2 years of experience in customer service, customer relations or frontline operations. Experience in the automotive industry is an advantage.
• Passionate about delivering exceptional customer experiences and building positive relationships with customers.
• Comfortable interacting with customers in a fast-paced, service-oriented environment while managing multiple priorities.
• Strong interpersonal and communication skills with the ability to remain calm, empathetic and professional when handling customer concerns.
• A proactive problem-solver who enjoys coordinating across different teams to achieve the best outcomes for customers.
• Meticulous, organized and able to manage multiple cases with good attention to detail.
• Proficient in Microsoft Office applications.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is a leading automotive group in Singapore. We began in 1899 and have grown to retail Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

At Cycle & Carriage, we aim to create exceptional journeys by bringing together high-performing teams and technical excellence to deliver people-focused experiences. We are committed to being an Employer of Choice in the countries we operate in.

We are recognized for commendable people practices in several markets, including HR Asia’s Best Companies to Work Platinum Award in 2025, Happiest Workplace Award 2022, and multiple HR Excellence Awards recognitions.

The emphasis on employee experience is central to our people practices. If you are interested in a career conversation, connect with us to learn more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).