Senior Executive, Clinical Operations

National University Polyclinics; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

National University Health System seeks a Senior Executive, Clinical Operations for Tengah General and Community Hospital. You will support clinical service planning, infrastructure development, and resourcing for a forest-hospital concept. Fast-paced environment with hospital planning challenges awaits.

You will work with clinicians, medical planners, and stakeholders to optimize workflows, test new models, and prepare business cases for infrastructure growth and funding approvals.

Qualifications

• Bachelor's degree in health admin or related field.
• Minimum 1 year in clinical operations or inpatient ops.
• Strong interpersonal and communication skills.

Responsibilities

• Assist to provide input during workshops and hospital planning to optimize patient journeys and experience.
• Work with clinicians and stakeholders to plan clinical workflows and healthcare IT systems.
• Assist discussions for road-mapping Tengah General and Community Hospital development.
• Collaborate with consultants and internal stakeholders to design service flows aligned with project intent.
• Facilitate workshops and coordinate meetings to understand project requirements and methodologies.
• Prepare end-user briefs, operation requirements, and testing of models virtually and physically.

Skills

Interpersonal and communication skills

Leadership qualities

Organizational and time management

Problem-solving skills

Multi-tasking under pressure

Education

Bachelor's degree in healthcare administration, business administration, or related field

Job description

Senior Executive, Clinical Operations (Tengah General and Community Hospital)

Job ID: 10430

Job Function: Administration

Institution: National University Health System

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Senior Executive, Clinical Operations

(Tengah General and Community Hospital)

In this role, you will be responsible for various tasks related to clinical service planning, infrastructure development, and resourcing planning. Your contributions will play a crucial role in optimizing patient journeys, enhancing patient experience, and expanding access to care. You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Job Responsibilities:

• Assist to provide inpatient and operations subject matter input during user engagement workshops and hospital planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Work alongside clinicians and other stakeholders to plan clinical workflows and healthcare IT system.
• Assist discussions for road-mapping Tengah General and Community Hospital development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project's strategic intent.
• Assist to facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Assist to develop end-user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Assist to prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Assist to prepare of periodic reports to update the Tengah General and Community Hospital Committee on the progress of the project.
• Assist to organize and lead activities in relation to the development of the Tengah General and Community Hospital.
• Assist in implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Assist to coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Assist to raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Job Requirements:

Bachelor's degree in healthcare administration, business administration, or a related field.

• At least 1 year of experience in clinical operations, and/or inpatient healthcare operations covering areas like wards, ICU, and admissions office. Candidates with more relevant experience may be considered for the Assistant Manager position.

Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.

Strong organizational and time management skills.

Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.

Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.

Able to multi-task and work under a stressful environment.