Senior Executive, Claims & Customer Service

Bolttech; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Bolttech in Singapore is seeking a hands‑on General Insurance claims and servicing professional to drive growth, renewals, and servicing excellence. You will coordinate with customers, insurers, and internal teams, ensuring timely resolutions and high-quality documentation.

The role emphasizes ownership of renewals, claims handling, and policy servicing, with a focus on delivering consistent customer outcomes in a fast-paced environment.

Qualifications

• 4-6 years’ General Insurance experience in agency/broker with renewals, claims, and policy servicing.
• Strong understanding of General Insurance processes, including claims, renewals, policy servicing, and insurer coordination.
• Experience in customer servicing, policy servicing, and call handling environments.
• Ability to take ownership of coordination and escalation across stakeholders.
• Comfortable in a hands-on, fast-paced environment with competing priorities.
• Experience in system implementation / UAT testing is an advantage

Responsibilities

• Drive growth and day‑to‑day management of the General Insurance portfolio with renewals and servicing priorities.
• Manage Maid renewals and servicing, with timely follow‑ups and clear communication.
• Oversee General Insurance claims handling and policy servicing matters, including follow-ups, escalations, endorsements, documentation, and customer enquiries.
• Take ownership of coordination and escalation across customers, internal teams, and insurers.
• Provide day-to-day direction and alignment for the claims and servicing team.
• Ensure timely resolution of outstanding cases across claims, renewals, and service requests.
• Maintain accurate documentation and reporting.
• Identify and support process improvements to enhance service quality and efficiency

Skills

General Insurance

Stakeholder coordination

Customer servicing

Policy administration

Client communication

Job description

In this position you will....

Drive strong claims support and customer servicing, including handling Maid insurance renewals, while taking ownership of day-to-day coordination and escalations to ensure smooth delivery and consistent customer outcomes.

You will be responsible for…

• Drive the growth and day-to-day management of the General Insurance portfolio, including new business opportunities, renewals, servicing priorities, and coordination with customers, insurers, and internal teams
• Manage Maid insurance renewals and related servicing activities, ensuring timely follow-up, accurate documentation, and clear communication with customers and insurers
• Oversee General Insurance claims handling and policy servicing matters, including follow-ups, escalations, endorsements, documentation, and customer enquiries
• Take ownership of coordination and escalation across customers, internal teams, and insurers
• Provide day-to-day direction and alignment for the claims and servicing team
• Ensure timely resolution of outstanding cases across claims, renewals, and service requests
• Maintain accurate documentation and reporting
• Identify and support process improvements to enhance service quality and efficiency

For you to be successful…

We expect you to be able to demonstrate the following key competencies

Impactful

• Has a clear understanding of team’s objectives and aligns efforts to these.
• Maintains commitment to achieving goals in the face of obstacles.

Customer Focus:

• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
• Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
• Understands the importance of customer feedback and appreciates their points of view.

Collaborative:

• Co-operates with team members to resolve problems and achieve goals.
• Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
• Listens, encourages, and is respectful of others when working together.

Creative:

• Looks for new ways to solve problems and execute in ways that add value.
• Tries new ideas and approaches.

Communication

• Provides others with information they need in a timely manner.
• Communicates clearly and actively listens to others.
• Communication is specific and fact based using a style appropriate for the audience.

Adaptable:

• Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
• Employs different approaches depending on the situation.

You will require the following qualifications and skills

• 4-6 years’General Insurance experience in an agency or broker environment, with hands‑onexposure tonew business support, renewals,claims handling, customer servicing, and policyadministration
• Strong understanding ofGeneral Insurance processes, including claims, renewals, policy servicing, and insurer coordination
• Experience in customer servicing, policy servicing, and call handling environments
• Ability to take ownership of coordination and escalation across stakeholders
• Comfortable operating in a hands‑on, fast‑paced environment with competing priorities
• Experience in system implementation / UAT testing is an advantage