Senior Executive/Assistant Manager (Admissions), MSc Programmes Office

National University of Singapore; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent university in Singapore is seeking a candidate to manage the admissions processes for various MSc programmes. This role involves overseeing admissions administration, collaborating with faculty, and providing support to students. The ideal candidate should hold a Bachelor's degree and have 3 to 5 years of relevant experience. Strong communication and organizational skills are essential, along with proficiency in Microsoft Office and knowledge of specific tools. This position is based at the Kent Ridge Campus.

Qualifications

• 3 to 5 years’ relevant work experience, preferably in a higher education institution.
• Observant in identifying process, operational and service gaps.
• Self-driven with a high level of autonomy.

Responsibilities

• Oversee and manage admissions administration and processes.
• Liaise with prospective applicants on application documentation.
• Deliver a superior level of customer service to stakeholders.

Skills

Excellent oral and written communication skills

Strong organizational skills

Customer service focus

IT proficiency

Education

Bachelor's degree

Tools

Microsoft Office Applications

Microsoft Bookings

Power BI

Power Automate

Python

R

Job description

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be responsible for the admissions processes of our various MSc programmes but with oversight of dedicated MSc programme(s), as well as Graduate Certificate programmes in collaboration with other team colleagues. S/he will work with the various stakeholders (Academic Director, relevant faculty members, students, internal and external stakeholders) to ensure the smooth running of the admissions process of our programmes. S/he will also have an important public relations role in representing the MSc Programmes Office, NUS Business School, and NUS both internally and externally, and contribute to the Business School’s mission and values.

• Contribute to a dynamic team involved in the growth of the MSc Programmes Office.
• Oversee and manage the admissions administration and processes (e.g. reviewing of application materials, organizing/conducting interviews, preparing reports and admissions materials for management review, etc.)
• Contribute to the improvement of admissions processes through process review and automation.
• Liaise with prospective applicants on application documentation and submissions.
• Oversee and provide support to students for admissions-related matters (e.g. Application process, Student Pass, Matriculation, etc.)
• Manage the interviewing scheduling for the MSc programmes.
• Collaborate closely with faculty in conducting and transcribing admission interviews.
• Conduct administrative briefing sessions for students.
• Provide admission and general counselling to students.
• Deliver a superior level of customer service and programme satisfaction to internal and external stakeholders.
• Support Welcome Session, Orientation, student recruitment and other programme events organized by the MSc Programmes Office.
• Other duties as assigned by the Associate Director, Director, Academic Director and Programme Office.

Qualifications

• A good bachelor’s degree with at least 3 to 5 years’ relevant work experience, preferably in a higher education institution.
• Excellent oral and written communication skills with the ability to confidently engage and consult with senior level internal and external stakeholders.
• Strong organizational skills and high attention to details and accuracy in tracking and managing admissions for academic programmes.
• Observant in identifying process, operational and service gaps and propose solutions.
• Passionate in seeking constant improvements to processes and service delivery.
• Strong customer service focus in cross-cultural environments.
• Self-driven with a high level of autonomy and yet be a team player simultaneously.
• Proactive and demonstrate creative, innovative and service-oriented approaches to problem solving.
• IT savvy and proficient in Microsoft Office Applications.
• Knowledge of Microsoft Bookings, Power BI, Power Automate and basic programming (eg. Python, R) is highly desirable.
• Ability to set priorities, multi-task and work under pressure.
• Willingness to adopt flexible work hours and undertake business travel if needed.
• Any other duties as assigned.

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department: Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID: 30187