Senior Events & Guest Experience Lead

Mandai Wildlife Group; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Mandai Wildlife Group seeks an events professional to plan and execute engaging indoor attractions experiences and seasonal programmes in Singapore. You will lead projects end-to-end, coordinating with marketing, partners and vendors to maximize ticket sales and guest satisfaction.

The role requires 3–5 years of relevant experience in events or hospitality, with strong stakeholder management and commercial acumen.

Qualifications

• Degree or Diploma in Business, Marketing, Events Management, Hospitality, Tourism or related disciplines.
• 3–5 years of relevant experience in events, attractions, hospitality, marketing, partnerships or related fields.
• Strong coordination, stakeholder management, and communication skills.
• Willing to work weekends and public holidays when required.

Responsibilities

• Plan and execute events, seasonal programmes, activations and guest experiences for Indoor Attractions.
• Lead assigned projects from planning through execution, ensuring timelines, budgets and deliverables are met.
• Drive revenue-generating initiatives, including ticket products, packages, promotions, upselling opportunities and other commercial offerings.
• Work with Marketing and relevant teams to plan and execute marketing initiatives to drive awareness, visitation, ticket sales and engagement.
• Identify and recommend new content, products, partnerships and programming opportunities based on audience and business needs.
• Work closely with internal teams, agencies, partners and vendors to ensure effective project delivery.
• Track and analyse ticket sales, revenue, marketing performance, project budgets and guest feedback, and recommend opportunities to improve performance.
• Monitor consumer, lifestyle, entertainment and market trends to identify new commercial and programming opportunities.
• Support post-event, product and campaign reviews and implement key learnings for future initiatives.
• Provide on-ground support for events and activations where required.
• Support management with administrative and ad hoc duties as required.

Skills

Project coordination

Stakeholder management

Communication

Commercial awareness

Marketing experience

Education

Degree or Diploma (Business/Marketing/Events/Hospitality/Tourism)

Job description

Mandai Wildlife Group seeks an events professional to plan and execute engaging indoor attractions experiences and seasonal programmes in Singapore. You will lead projects end-to-end, coordinating with marketing, partners and vendors to maximize ticket sales and guest satisfaction.

The role requires 3–5 years of relevant experience in events or hospitality, with strong stakeholder management and commercial acumen.