Senior E-Commerce Manager APAC

SGP Singapore Distribution; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Medtronic is seeking a Senior E-Commerce Manager, APAC to lead the development and execution of the regional e-commerce strategy across Asia Pacific. You will launch and expand Medtronic e-shops, build presence on key marketplaces, and partner with country, regional, and global stakeholders to accelerate growth.

The role demands significant experience in e-commerce within healthcare or regulated industries, with a track record of digital transformation and omnichannel initiatives across multiple

Qualifications

• 10 years of experience launching, managing, or scaling e-commerce platforms.
• Experience in healthcare, medical devices, consumer health, digital health, life sciences, or another regulated industry.
• Experience supporting direct-to-consumer, business-to-business, or omnichannel commerce models.
• Knowledge of leading APAC e-commerce platforms and digital marketplace ecosystems.
• Experience leading digital transformation, commercial innovation, or business expansion initiatives across multiple countries.

Responsibilities

• Develop and execute APAC eCommerce strategy including regional vision and growth roadmap.
• Own eCommerce sales, revenue, margin, and market share targets; develop annual operating plans.
• Oversee DTC websites and marketplaces; negotiate with platform partners.
• Lead digital merchandising, product listings, and content optimization.
• Drive customer experience improvements across the online journey and checkout.
• Partner with marketing for SEO/SEM, paid media, and omnichannel campaigns.
• Establish KPIs, dashboards, and data-driven insights for leadership.
• Collaborate with country teams and regional stakeholders to balance standards with local needs.

Skills

eCommerce leadership

Healthcare industry experience

APAC platforms knowledge

Digital transformation

Direct-to-consumer / omnichannel

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Diabetes business is focused on improving outcomes for people living with diabetes through advanced technologies, digital solutions, and connected care experiences. As diabetes care continues to evolve, e-commerce plays an increasingly important role in improving patient access, enhancing customer experience, and supporting sustainable business growth across the region. This position is an exciting opportunity to work with the Diabetes business. Medtronic announced its intention to separate the Diabetes division to promote future growth and innovation within the business and to reallocate investments and resources across Medtronic. The Diabetes division, now known as MiniMed, completed its IPO in March 2026. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility.

While you will start your employment with Medtronic, upon completion of required local legal and employment processes, we expect your employment to transfer to MiniMed, subject to business needs and any applicable information and consultation requirements in your jurisdiction.

The Senior E-Commerce Manager, APAC will lead the development and execution of the regional e-commerce strategy, establishing the foundations for a scalable digital commerce business across Asia Pacific. This role will be responsible for launching and expanding Medtronic e-shops, building a presence across relevant e-commerce platforms, and partnering with country, regional, and global stakeholders to accelerate commercial growth.

Primary Responsibilities

• Develop and Execute APAC eCommerce Strategy
  • Define the regional eCommerce vision and growth roadmap.
  • Align digital commerce strategy with overall business objectives.
  • Identify growth opportunities across APAC markets.
  • Prioritize investments across channels, platforms, and countries.
• Drive Revenue and Profitability
  • Own eCommerce sales, revenue, margin, and market share targets.
  • Develop annual operating plans and forecast sales performance.
  • Monitor key business metrics and implement corrective actions.
  • Optimize pricing, promotions, and product assortment.
• Manage Online Sales Channels
  • Oversee direct-to-consumer (DTC) websites and online stores.
  • Manage relationships with key marketplaces such as but not limited to Lazada, Shopee, Tmall, JD.com, Rakuten, Amazon India, Flipkart.
  • Negotiate commercial agreements and joint business plans with platform partners.
• Lead Digital Merchandising and Content Optimization
  • Ensure accurate product listings, content, and digital assets.
  • Optimize product discoverability and conversion rates.
  • Manage online merchandising calendars and promotional campaigns.
  • Improve category performance through data-driven insights.
• Deliver Best-in-Class Customer Experience
  • Monitor and improve the end-to-end customer journey.
  • Enhance website usability and checkout conversion.
  • Drive customer satisfaction, retention, and loyalty.
  • Resolve customer experience issues impacting business performance.
• Manage Digital Marketing and Traffic Generation
  • Partner with marketing teams on: SEO, SEM, Paid media, Social commerce, Email marketing, affiliate programs.
  • Measure traffic quality, acquisition costs, and return on investment.
  • Support regional campaign execution and localization.
• Data Analytics and Performance Management
  • Establish KPIs and reporting dashboards.
  • Analyze: Sales trends, Conversion rates, Customer behavior, Marketing effectiveness, Marketplace performance.
  • Present insights and recommendations to leadership.
• Oversee eCommerce Operations
  • Partner with supply chain and operations teams to ensure: Product availability Inventory health Demand planning Order fulfillment Returns management.
  • Minimize stock-outs and excess inventory.
• Manage Regional and Local Stakeholders
  • Collaborate with: Country business leaders, Marketing, Finance, Supply chain, Customer service, IT, Regulatory teams.
  • Balance regional standards with local market requirements.
• Lead Digital Transformation Initiatives
  • Identify and implement new eCommerce technologies.
  • Improve platform capabilities and automation.
  • Evaluate emerging trends such as: Social commerce Live streaming AI-driven personalization Omnichannel integration.
• Team Leadership and Capability Building
  • Lead and develop eCommerce and digital commerce teams.
  • Coach country teams on best practices.
  • Build regional capabilities in analytics, marketplace management, and digital marketing.
  • Foster a performance-driven culture.

Preferred Qualifications

• Preferred 10 years of experience launching, managing, or scaling e-commerce platforms, digital storefronts, or online marketplaces within a regional or global organisation.
• Experience in healthcare, medical devices, consumer health, digital health, life sciences, or another regulated industry.
• Experience supporting direct-to-consumer, business-to-business, or omnichannel commerce models.
• Knowledge of leading APAC e-commerce platforms and digital marketplace ecosystems.
• Experience leading digital transformation, commercial innovation, or business expansion initiatives across multiple countries.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.