Senior Director Account Management

Graebel Companies, Inc.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global talent mobility company in Singapore is seeking a Senior Director, Account Management, to manage client satisfaction and drive revenue for a diverse portfolio. You will need a strong background in strategic account management and proven experience in the relocation industry. The ideal candidate will possess leadership skills to mentor teams and facilitate growth through innovative service delivery. Competitive compensation and an opportunity for impactful leadership await you.

Qualifications

• Manage a high-volume, complex client portfolio.
• Create detailed reports and business communications.
• Deliver effective presentations to management.

Responsibilities

• Accountable for strategic management of client portfolios.
• Drive financial health and identify growth opportunities.
• Mentor and develop team members and initiatives.

Skills

Client portfolio management

Strategic account planning

Financial analysis

Effective communication

Team mentorship

Use of Google Workspace

Education

Bachelor’s degree in Business or relevant field

Tools

Microsoft Excel

Microsoft PowerPoint

Web-based applications

Job description

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.

Principal/Essential Duties and Responsibilities

1. Accountable for client-facing strategic management of a portfolio of clients, including multiple product lines (domestic, international, household goods). Coordinates business reviews with clients and provides value-added solutions to their goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including regional expansion of services, new product upsells, managing receivables, and client-related travel costs.
3. Monitor and review service delivery escalations, working with appropriate parties to resolve issues to the client's satisfaction. Build positive relationships with operations and support groups to address root causes, develop solutions, and communicate effectively with clients.
4. Maintain accurate client requirements and profile information. Assist with technology changes and new service implementations for existing clients.
5. Demonstrate leadership by mentoring and developing team members and initiatives.
6. Partner with the Global Sales team when required.

Required Skills

The successful candidate will have the ability to:

• Manage a high-volume, complex client portfolio.
• Work using a Champion/Challenger model, positioning Graebel ahead of competitors.
• Create detailed reports, business communications, policies, processes, and procedures.
• Deliver effective presentations to management and large groups.
• Calculate figures such as discounts, interest, commissions, and percentages.
• Proficiently use computer programs including Google Workspace, Microsoft Outlook, PowerPoint, Excel, and Word, and work within web-based applications.

Required Experience

Education/Experience

• Bachelor’s degree in Business, International Business, Management, or a relevant field required. Alternatively, 5 years of relevant work experience.
• Minimum of 7 years of professional relocation industry experience, including at least 5 years in account management.