(Senior) Development Partner, Tax Programme Management [Contract]

ESG Enterprise Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GovTech in Singapore seeks a capable IT professional to administer and maintain enterprise tax portals, ensuring data integrity and reliable uptime. The role involves coordinating with IT for timely issue resolution and supporting reporting needs for management oversight.

You will manage data records, generate insights, and assist with UAT and upgrades, collaborating across teams to improve system processes. A relevant IT degree or certification is required.

Qualifications

• Certification, diploma, or degree in Information Technology or related field, or equivalent work experience.
• Ability to administer and manage enterprise portals or systems with data integrity practices.
• Proficiency in data management and reporting to support operational and management needs.
• Experience identifying and troubleshooting technical issues with IT teams to diagnose root causes.
• Familiarity with system documentation practices and maintaining change logs.

Responsibilities

• Administer and maintain the enterprise tax portals to ensure reliability and data integrity.
• Coordinate with IT to troubleshoot issues and resolve them promptly.
• Escalate issues and track to resolution with minimal disruption to portal operations.
• Manage data records and prepare regular/ad-hoc reports for management and monitoring.
• Support user acceptance testing (UAT) and system upgrades; coordinate across teams.

Skills

System administration

Data management

Data reporting

Troubleshooting

Stakeholder communication

Documentation

Education

IT certification/degree

Job description

What the role is

The Tax Programme Management (TPM) division supports the organisation in monitoring, developing and managing tax initiatives. The team also works closely with internal stakeholders and the IT department to ensure that portals and systems run reliably and efficiently, enabling smooth programme delivery for Singapore enterprises.

What you will be working on

System Administration and Technical Support

• You will administer and maintain FET's tax and grant portals, ensuring system reliability, data integrity, and operational continuity
• Coordinate with the IT department to troubleshoot and resolve technical issues in a timely manner
• Escalate and track issues through to resolution, ensuring minimal disruption to portal operations
• Identify opportunities to improve system processes and workflows, and work with relevant teams to implement enhancements

Data Management and Reporting

• Manage and maintain accurate data records across the tax and grant portals, ensuring data quality and consistency
• Prepare regular and ad-hoc reports to support management decision-making and programme monitoring
• Analyse data trends and surface insights to inform operational improvements

Stakeholder and Issue Management

• Serve as a key point of contact for system-related queries from internal stakeholders, providing timely and accurate responses
• Document technical issues, system changes, and process updates to maintain clear and up-to-date records
• Support user acceptance testing (UAT) and system upgrades, coordinating across teams to ensure smooth implementation

What we are looking for

• Relevant certification, diploma, or degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• Ability to administer and manage enterprise portals or systems, with an understanding of system maintenance, access management, and data integrity practices
• Proficiency in data management and reporting, including the ability to extract, organise, and present data clearly to support operational and management needs
• Experience identifying and troubleshooting technical issues, working with IT teams to diagnose root causes and implement effective solutions
• Familiarity with system documentation practices, including maintaining records of system changes, issue logs, and process updates

How We Work Together

We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.