Senior Data Scientist (Analytics), Financial Services

Data Analytics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Grab Financial Services’ Save & Spend (SNS) Analytics team seeks a data-focused analyst to become the Voice of the Customer across the SNS product suite. You will partner with Product Managers, Business Owners, UX Designers, Marketing and Engineers to uncover insights that help launch, improve and scale our products.

Using clickstream and transactional data, you will define metrics, design experiments, and champion data-driven decision making.

Qualifications

• You will turn data into insights to inform product decisions (Voice of the Customer).
• You will collaborate with Product Managers, Business Owners, UX Designers, Marketing and Engineers.
• You will design analytical solutions that support the product roadmap.

Responsibilities

• Partner with product, design and engineering teams to derive insights and drive decisions.
• Support strategic plans with data insights and deep-dives into user behaviour.
• Provide tailored analysis, define metrics, and recommend improvements.
• Design and measure A/B tests and multivariate experiments for UI and algorithms.
• Analyse clickstream and transactional data to drive product metrics and instrument releases.
• Develop scalable self-serve analytics for stakeholders and explore AI opportunities.

Job description

Get to Know the Team

The FS Analytics team is the analytics and data function for Grab Financial Services which includes the Digibanks — GXS Bank (Singapore) and GX Bank (Malaysia).

You will be part of the Save & Spend (SNS) Tech Family (TF) analytics team. The TF mission is to power smarter saving, investing and spending across Southeast Asia, and to make every dollar move efficiently and work effectively for customers.

Product coverage spans Deposits, Investments, Cards (Debit and Credit), Consumer Payments, Wallet, and GrabKios / Digital Goods / Agent Network.

Get to Know the Role

You will use data to understand user needs and be the de-facto Voice of the Customer (users, driver-partners, merchants, agents) across the Save and Spend TF suite of products. You will use data to unveil insights to help launch, improve and scale our products. You will champion data-driven decision-making within Grab Financial Services and partner with Product Managers, Business Owners, UX Designers, Marketing and Engineers to design analytical solutions that drive the Product roadmap. You will provide thought leadership and generate data-driven hypotheses to solve key Product and Business problems, and drive our Financial Services strategies forward. You will report into Senior Analytics Manager, Financial Services and work onsite in the Grab One North office.

The Critical Tasks You Will Perform

• You will partner with product, design, and engineering teams to derive insights, design experiments, and drive key product decisions.
• You will support strategic plans with data insights, performing deep-dives into user behaviour, segmented views and product efficacy.
• You will provide tailored analysis for specific products and strategies, define critical business and product metrics, and make regular recommendations for continuous improvements.
• You will design, measure, and recommend A/B tests and multivariate experiments, including layout optimisation, UI/UX efficacy, algorithm effectiveness, and API performance.
• You will analyse clickstream and transactional data to uncover insights on user behaviour and drive product metrics. You will manage instrumentation for all feature releases within assigned PST.
• You will develop self-serve solutions for stakeholders that are scalable and automated to handle a product environment. You will drive plans involving Large Language Models or Generative Artificial Intelligence.