Senior Operations Manager - Data Center

phaidon international (singapore) pte. ltd.; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

Phaidon International (Singapore) Pte. Ltd. is seeking a Senior Operations Manager to oversee facilities management and technical service operations across data centre and critical facility environments in Singapore.

The role entails broad leadership across operations, service delivery, client management, team leadership, vendors and commercial performance, with focus on SLAs, incident management and continuous improvement.

Qualificações

• Diploma or Degree in Mechanical/Electrical Engineering, FM or related discipline.
• 7+ years of M&E, facilities or maintenance experience with leadership.
• Data center or critical facilities experience strongly preferred.
• Experience managing SLAs, client escalations, manpower, vendors and operational budgets.
• Strong leadership, stakeholder management and communication skills.
• Comfortable supporting critical operational escalations when required.

Responsabilidades

• Lead FM and technical service operations across data center and critical facility accounts.
• Oversee preventive and corrective maintenance, emergency response and SLA alignment.
• Manage operational performance, maintenance backlogs, resources and service delivery issues.
• Act as a key point of contact for clients, managing expectations, escalations and service recovery.
• Lead incident management, RCA, corrective actions and change-control processes.
• Review operational documentation including SOPs, MOPs, EOPs, risk assessments and emergency response plans.
• Lead and develop site teams, including manpower planning, rostering, competency and performance management.
• Manage operational budgets, vendors, subcontractors and delivery costs.
• Support mobilization and handover of new contracts.
• Drive continuous improvement across reliability, safety, maintenance and operational processes.

Conhecimentos

Leadership

Client management

Budget management

Incident management

Vendors management

Stakeholder mgmt

Communication skills

M&E knowledge

Data center experience

Formação académica

Mechanical/Electrical Engineering or Facilities Management

Descrição da oferta de emprego

Senior Operations Manager – Data Centre / Critical Facilities

Location: Singapore

We are partnering with an established infrastructure engineering and services provider to appoint a Senior Operations Manager to oversee facilities management and technical service operations across data center and critical facility environments.

This is a senior leadership opportunity with broad responsibility across operations, service delivery, client management, team leadership, vendors and commercial performance.

Key Responsibilities

• Lead FM and technical service operations across assigned data center and critical facility accounts.
• Oversee preventive and corrective maintenance, emergency response and operational works in line with SLAs.
• Manage operational performance, maintenance backlogs, resources and service delivery issues.
• Act as a key point of contact for clients, managing expectations, escalations and service recovery.
• Lead incident management, RCA, corrective actions and change-control processes.
• Review operational documentation including SOPs, MOPs, EOPs, risk assessments and emergency response plans.
• Lead and develop site teams, including manpower planning, rostering, competency and performance management.
• Manage operational budgets, vendors, subcontractors and delivery costs.
• Support mobilization and handover of new contracts.
• Drive continuous improvement across reliability, safety, maintenance and operational processes.

Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Facilities Management or related discipline, or equivalent experience.
• Ideally 7+ years of M&E, facilities or maintenance experience, including leadership responsibility.
• Data center or critical facilities experience strongly preferred.
• Strong understanding of critical M&E infrastructure, maintenance and incident management.
• Experience managing SLAs, client escalations, manpower, vendors and operational budgets.
• Strong leadership, stakeholder management and communication skills.
• Comfortable supporting critical operational escalations when required.

Why Consider This Opportunity?

This is broader than a traditional single-site Facilities Manager position. You will have the opportunity to manage multiple operations, client relationships, technical service delivery, people and commercial performance, making it an attractive next step for an experienced Data Centre or Critical Facilities professional looking to move into wider operational leadership.