Senior Customer Service Executive

AIGLE SECURITY PTE. LTD.; Singapore; Sur place; SGD 33 000 - 56 000; Plein temps

Résumé du poste

AIGLE SECURITY PTE. LTD. is seeking a capable Supervisor to lead the concierge and customer service team in delivering exceptional service, managing daily operations, and resolving escalated issues at our Singapore site.

You will coordinate with stakeholders to improve efficiency and service quality, while ensuring smooth shift handovers and accurate daily reporting. The ideal candidate has 1–2 years in hospitality, experience in front office or guest relations, and a proven track record in team

Qualifications

• Minimum 1-2 years of experience in the hospitality industry.
• Experience in hotel front office, guest relations, concierge services, or service apartment environments.
• Previous supervisory or team-leading experience.
• Strong leadership, communication, and interpersonal skills.
• Well-groomed, professional, responsible, and service-oriented attitude.

Responsabilités

• Supervise and manage daily operations of the concierge/customer service team to ensure smooth service delivery
• Lead, guide, and motivate team members to uphold high service standards and foster a positive work environment
• Monitor staff attendance, punctuality, grooming, discipline, and work performance to maintain professionalism
• Enforce adherence to company policies, operational procedures, and site-specific SOPs among team members
• Delegate duties effectively to ensure balanced task distribution and operational coverage
• Respond professionally to residents' and guests' enquiries, feedback, and complaints to maintain satisfaction
• Take charge of escalated matters and resolve operational issues promptly to minimize disruption
• Ensure proper shift handovers, daily reports, and operational records are accurately maintained for continuity
• Coordinate with the Operations Team, Management, and relevant stakeholders to address site matters collaboratively
• Identify operational inefficiencies and recommend actionable solutions to improve service quality and processes
• Perform frontline concierge duties and other tasks as assigned by Management to support team functions
• Manage staff conflicts and make sound decisions to maintain team cohesion and service excellence
• Maintain composure and apply problem-solving skills under pressure to handle challenging situations effectively
• Work independently to oversee daily operational responsibilities and ensure team accountability
• Adapt to rotating shifts, weekends, and public holidays to meet operational needs

Connaissances

Leadership

Communication

Interpersonal skills

Team supervision

Staff management

Problem-solving

Description du poste

Job Summary

Supervise and lead the concierge/customer service team to deliver exceptional service, manage daily operations, resolve escalated issues, and coordinate with stakeholders to enhance operational efficiency and service quality.

Responsibilities

• Supervise and manage daily operations of the concierge/customer service team to ensure smooth service delivery
• Lead, guide, and motivate team members to uphold high service standards and foster a positive work environment
• Monitor staff attendance, punctuality, grooming, discipline, and work performance to maintain professionalism
• Enforce adherence to company policies, operational procedures, and site-specific SOPs among team members
• Delegate duties effectively to ensure balanced task distribution and operational coverage
• Respond professionally to residents' and guests' enquiries, feedback, and complaints to maintain satisfaction
• Take charge of escalated matters and resolve operational issues promptly to minimize disruption
• Ensure proper shift handovers, daily reports, and operational records are accurately maintained for continuity
• Coordinate with the Operations Team, Management, and relevant stakeholders to address site matters collaboratively
• Identify operational inefficiencies and recommend actionable solutions to improve service quality and processes
• Perform frontline concierge duties and other tasks as assigned by Management to support team functions
• Manage staff conflicts and make sound decisions to maintain team cohesion and service excellence
• Maintain composure and apply problem-solving skills under pressure to handle challenging situations effectively
• Work independently to oversee daily operational responsibilities and ensure team accountability
• Adapt to rotating shifts, weekends, and public holidays to meet operational needs

Preferred competencies and qualifications

• Minimum 1-2 years of working experience in the hospitality industry
• Experience in hotel front office, guest relations, concierge services, or service apartment environments
• Previous supervisory or team-leading experience
• Strong leadership, communication, and interpersonal skills
• Well-groomed, professional, responsible, and service-oriented attitude